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End User Technology Analyst job at ABSA Bank Uganda | Apply Now
Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in End User Technology Analyst job at ABSA Bank Uganda
About the Organisation
Absa Bank Uganda Limited is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42, 000 employees.
Absa Bank Uganda Limited is a reputable and innovative financial institution dedicated to empowering individuals and businesses with a comprehensive range of banking solutions that drive sustainable economic growth and community development. With a mission to deliver exceptional financial services and foster lasting customer relationships, the bank has earned significant recognition for its market leadership, commitment to excellence, and strong ethical standards.
Evolving from its humble beginnings into a major player in Uganda’s banking sector, Absa Bank Uganda Limited boasts a dynamic work culture that promotes diversity, continuous learning, and employee empowerment through competitive benefits, flexible work arrangements, and ample career opportunities. Leveraging a modern business model and cutting-edge technology, the bank maintains a broad reach and robust presence in the region, underpinned by core values of integrity, innovation, and customer-centricity.
Its dedication to corporate social responsibility is evident in its active support for community initiatives, educational programs, and environmental sustainability efforts. For more information, visit [Company Website].
Kampala, Uganda
Full Time
Job Title
End User Technology Analyst job at ABSA Bank Uganda
ABSA Bank Uganda
Job Description
Job Title: End User Technology Analyst (Fresher Jobs)
Organisation: ABSA Bank Uganda
Duty Station: Kampala, Uganda
Job Summary:
The End User Support Analyst is responsible for delivering high-quality technical support to internal users, ensuring seamless operation of IT systems and services.
The role focuses on resolving incidents, managing service requests, and maintaining user satisfaction through effective communication and technical expertise.
The role also involves contributing to continuous improvement initiatives, aligning support activities with business needs, and upholding IT governance and compliance standards
Duties, Roles and Responsibilities
Troubleshoot and resolve complex end-user issues across hardware, software, and network domains.
Administer and support enterprise systems such as Active Directory, Microsoft 365, and endpoint management tools (e.g., Intune, SCCM).
Perform root cause analysis for recurring incidents and recommend long-term solutions.
Support and maintain endpoint security solutions including antivirus, encryption, and vulnerability management.
Provide Level 2 support for escalated technical issues and coordinate with infrastructure and application teams.
Participate in system upgrades, patch management, and software deployments.
Service Management
Ensure resolution of incidents and service requests within agreed timelines.
Maintain and monitor SLAs for end-user support services.
Document and improve end-to-end service management processes.
Collaborate with infrastructure and application teams support to ensure system uptime and user satisfaction.
Support the implementation of IT changes that require end user support.
Risk, Governance and Regulatory
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal ABSA Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
People Development
Continuously assess personal training needs and contribute to the creation and execution of development plans that enhance technical and service capabilities.
Engage in performance review discussions, offering constructive feedback and seeking input to support mutual growth and improvement.
Support team operational continuity by participating in leave planning and ensuring adequate coverage for business-as-usual activities.
Actively share knowledge and provide mentorship to junior team members to foster a collaborative and skilled support environment
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A bachelor’s degree, preferably BSc (Computing /IT), or any other equivalent
Subject Matter Expert Qualifications
Minimum 3 years’ hands-on experience in IT support, service management, or technical operations within a corporate environment.
Knowledge & Skills:
Operating Systems Support (Windows, MacOS)
Hardware Troubleshooting (PCs, laptops, printers, mobile devices)
Software Installation & Configuration (Microsoft 365, browsers, business applications)
Network Fundamentals (Basic LAN/WAN, Wi-Fi troubleshooting)
Active Directory Management
Remote Support Tools (e.g., Teams, SCCM, Remote Desktop)
Ticketing Systems (e.g., ServiceNow)
Endpoint Security (antivirus, encryption, patching)
ITIL Foundation Knowledge (incident, problem, change management)
Incident Diagnosis & Resolution
Prioritization of Issues
Documentation of Solutions & Workarounds
Communication & Interpersonal Skills
Empathy and Patience
Understanding of Business Processes
Keeping Up with IT Trends
How to Apply
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the APPLY Button below.
Deadline: 14th September 2025
