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Digital Communications Officer Job at Yako Bank | Apply Now
Kampala, Uganda
Full Time
Are you looking for Communications jobs in Uganda 2025 today? then you might be interested in Digital Communications Officer Job at Yako Bank
About the Organisation
Yako Bank (U) Limited is a forward-thinking financial institution with a mission to provide accessible, innovative, and customer-centric banking solutions that promote financial inclusion across Uganda. Established with a strong focus on offering personalized banking services, Yako Bank has quickly gained recognition for its commitment to excellence and the delivery of reliable financial products.
The bank values a collaborative and inclusive work culture, prioritizing professional development, diversity, and work-life balance for its employees, which is reflected in its employee value proposition. The bank offers a variety of job opportunities, including roles in customer service, finance, IT, and operations, and provides flexible work arrangements to ensure a supportive work environment.
Since its founding, Yako Bank has continually evolved to adapt to the needs of the modern banking market, leveraging technological innovations such as mobile banking, digital payments, and online account management to better serve its customers. With an expanding presence, Yako Bank has been instrumental in contributing to financial empowerment for individuals, businesses, and communities. The bank operates with a core set of values centered around trust, integrity, customer focus, and social responsibility.
Its corporate social responsibility initiatives focus on education, healthcare, and environmental sustainability, reflecting its commitment to making a positive impact. Yako Bank's official website offers further insights into its products, services, and community outreach efforts.
Yako Bank (U) Limited was incorporated in the Republic of Uganda in 2010 and licensed as a Credit Institution by Bank of Uganda in 2020. In September 2015, Yako got its license to operate as a deposit taking institution and started operations under the name Yako Microfinance (U) Limited. It upgraded to a Credit Institution in 2020 and was licensed to operate as Yako Bank (U) Limited. Yako Bank is owned by different shareholders and has been licensed by Bank of Uganda to provide savings and lending products to different clients.
Job Title
Digital Communications Officer Job at Yako Bank
Yako Bank
Job Description
Job Title: Digital Communications Officer
Organisation: Yako Bank (U) Limited
Duty Station: Kampala, Uganda
The job holder will be responsible for creating institutional awareness brand loyalty, visibility of the bank through social media, and managing real-time interactions whenever the need arises. This will improve and increase the bank’s digital footprint locally and in the region at large. To provide innovative digital communication support to the Bank across various platforms to ensure timely and effective engagement of Stakeholders.
Duties, Roles and Responsibilities
Develop media content for all the Bank’s online platforms
Manage all digital stakeholder engagements for the bank
Manage relationships with digital contractors and suppliers
Prepare and distribute electronic communications including e-promotional materials, e-invites, and information updates for the bank activities and events
Provide responses to digital media inquiries.
Prepare digital advertising materials as required in liaison with the Creative Agency
Review market and industry research and present innovative ideas to help drive growth in website traffic and increase user engagement and interaction for the Bank
Conduct regular visits to social media engines and ensure timely issue closure of all queries/inquiries.
Regularly checks the validity of the digital content on all social media platforms and makes timely clarification where applicable
Implement digital communication strategies for the Bank
Manage and update content on the website and other Bank digital platforms
Develop program management schedules to ensure real-time updates of news, events, and activities of the bank
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree preferably in mass communication or a relevant degree from a reputable education institution;
A minimum of 3 years experience in digital communications or a similar role, preferably in the banking or service industry.
Creative design skills will be an added advantage
Personal competences
Excellent communication and presentation skills
Excellent digital content development skills
Customer orientation and adaptation
Ability to multi-task, prioritize, and manage time effectively
Excellent interpersonal skills
Tech-savvy and agile
How to Apply
Suitably qualified candidates should address their application to the Human Resource & Administration Manager, Yako Bank, Forest Mall Lugogo, Kampala, Uganda, and email it to hr@yakobank.com as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.
Deadline: 24th January 2025.
NB: Only shortlisted candidates will be contacted. Please note that in line with the bank’s procedures, no job offers are made online.
