Data and Community Liaison Officer job at EverFlow | Apply Now

Data Collection and Management

• Gather and maintain accurate customer records and operational data using Customer Relationship Management (CRM) systems or other tools.

• Analyze customer data to identify trends, behaviors, and insights that inform business strategies.

• Generate reports on customer interactions, satisfaction levels, and other performance indicators for decision-making.

• Track Key Performance Indicators (KPIs) related to customer service and data management, ensuring alignment with organizational goals.

• Follow non-compliant communities

Community Feedback and Needs Assessment  

• Act as a liaison between EverFlow and the communities, conducting surveys, focus group discussions, and interviews to document challenges, feedback, and recommendations related to the O&M framework.

• Analyze community feedback to identify trends and provide actionable insights for program improvements.

• Assist in the collection of project data using standard templates provided.

• Ensure data integrity is upheld by doing regular data cleaning and validation.

• Regularly review data for deficiencies and conduct data quality audits (DQA).

• Keep the EverFlow databases and mWater portal up-to-date and support program staff prepare periodic high-quality reports.

• Assist in the preparation of data management tools and development of data management processes including SOPs.

• Assist in strengthening existing data management systems to ensure a generation of timely information and feedback to donors and other project stakeholders.

• Assist in visualization of project data

Beneficiary accountability and reporting        

• Assist in the preparation of timely and accurate routine, monthly, quarterly and annual programmatic performance reports.

• Assist in developing a summary report on key issues emerging from projects monthly reports, evaluation reports, and feedback reports.

• Ensure dissemination of feedback and accountability mechanism (FAM) to key project stakeholders and project clients.

• Ensure regular update of the FAM database.

• Support in identification, documentation, and dissemination of project experiences, lessons learned, and success stories.

• Maintain comprehensive records of meetings, workshops, and training sessions conducted with Water Supply Boards, Hand Pump Mechanics, and other stakeholders.

• Ensure all documentation complies with organizational and donor requirements, making it accessible for audits and evaluations

Team capacity building         

• Work in collaboration with the senior MEAL officer to ensure project teams appreciate and take part in project Monitoring and Evaluation.

• Support in trouble shooting and capacity building for teams on use of digital data collection platforms.

• Support in training research assistants whenever called upon.

Documentations and Research       

• Work with community Officers to capture success stories and other learnings to promote operations and maintenance of rural water.

• Analyse the operation and maintenance framework during his/her tenure to identify where there are gaps for improvement.

• Collaborate with the EverFlow technical team to conduct studies on the effectiveness of O&M strategies, exploring innovative solutions for sustainability.

• Document research methodologies and findings, contributing to publications, proposals, and presentations for forums and workshops.