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About the Organisation
Eversend is a leading FinTech company dedicated to ensuring that everyone is participating and winning in the economy and democratizing finance for all. We are Eversend, we are not just about money exchange- we are about you and the connections you have and make.
Customer Support Specialist job at Eversend | Apply Now
Kampala, Uganda
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Support Specialist job at Eversend
Full Time
Deadline:
11 Jan 2025
Job Title
Customer Support Specialist job at Eversend
Eversend
Job Description
Job Title: Customer Support Specialist
Organisation: Eversend
Duty Station: Kampala, Uganda
As a Customer Support Specialist, you will be a primary point of contact for Eversend’s users across the globe, ensuring a smooth experience through responsive support across multiple communication channels. You’ll troubleshoot issues, guide customers in using Eversend’s services, and collaborate with internal teams to provide efficient solutions. Flexibility is essential, as you’ll work across different shifts to ensure 24/7 customer support.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates should apply online at the Apply Button below.
Deadline: 11th January 2025
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
Responding to customer inquiries and troubleshooting issues via in-app chat, email, WhatsApp, and social media.
Utilizing Intercom and Google Docs for communication and documentation, ensuring accurate record-keeping of customer interactions and case resolutions.
Educating customers on Eversend’s offerings and platform updates to enhance their engagement.
Collaborating with cross-functional teams, including Product and Compliance, to escalate and resolve complex issues.
Adapting to rotating shifts, including morning, afternoon, and night, to provide continuous support across multiple regions.
Staying updated on new platform features and services to offer customers the latest information.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Skills You’ll Need
Excellent communication skills with a strong customer focus, able to provide quality service across diverse communication channels.
Problem-solving abilities and a flexible, proactive approach to resolving customer issues.
At least 2 years of experience in customer support, ideally within fintech, financial services, or a fast-paced digital environment.
Proficiency with Intercom, Google Docs, and handling multi-channel communication (in-app chat, email, WhatsApp, social media).
A bachelor’s degree is required.
Flexibility with working shifts, including morning, afternoon, and night, to adapt to Eversend’s global customer needs.
Relevant Experience
2+ years of experience in customer support, preferably in fintech or related industries.
Familiarity with financial products, cross-border payments, or digital currencies is a plus.
Experience working in a high-growth startup environment with an adaptable, accountability-driven approach.
