Customer Support Specialist

• Responding to customer inquiries and troubleshooting issues via in-app chat, email, WhatsApp, and social media.

• Utilizing Intercom and Google Docs for communication and documentation, ensuring accurate record-keeping of customer interactions and case resolutions.

• Educating customers on Eversend’s offerings and platform updates to enhance their engagement.

• Collaborating with cross-functional teams, including Product and Compliance, to escalate and resolve complex issues.

• Adapting to rotating shifts, including morning, afternoon, and night, to provide continuous support across multiple regions.

• Staying updated on new platform features and services to offer customers the latest information.

Skills You’ll Need

• Excellent communication skills with a strong customer focus, able to provide quality service across diverse communication channels.

• Problem-solving abilities and a flexible, proactive approach to resolving customer issues.

• At least 2 years of experience in customer support, ideally within fintech, financial services, or a fast-paced digital environment.

• Proficiency with Intercom, Google Docs, and handling multi-channel communication (in-app chat, email, WhatsApp, social media).

• A bachelor’s degree is required.

• Flexibility with working shifts, including morning, afternoon, and night, to adapt to Eversend’s global customer needs.

Relevant Experience

• 2+ years of experience in customer support, preferably in fintech or related industries.

• Familiarity with financial products, cross-border payments, or digital currencies is a plus.

• Experience working in a high-growth startup environment with an adaptable, accountability-driven approach.