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Customer Support Representative job at Fido | Apply Now
Kampala, Uganda
Full Time
Are you looking for Customer Service jobs in Uganda 2024 today? then you might be interested in Customer Support Representative job at Fido
About the Organisation
Fido is a pioneering digital financial services company founded in 2015 and based in Accra, Ghana, with a mission to empower individuals and entrepreneurs by providing instant access to credit through an advanced mobile platform. Recognized for its innovative approach, Fido has served over 450,000 customers and disbursed more than 2 million credits, demonstrating its commitment to financial inclusion.
The company fosters a dynamic and inclusive work culture, emphasizing transparency, reliability, and fairness, and offers diverse job opportunities in technology, customer service, and finance with flexible arrangements. Licensed by the Bank of Ghana as a Tier 3 Microfinance Institution, Fido operates under strict regulatory oversight to ensure financial integrity.
Continuously evolving, Fido integrates cutting-edge technology to enhance user experience and accessibility, positioning itself as a leader in the digital banking sector. Guided by core values of being trustworthy, cool, and innovative, the company is dedicated to creating an inspiring brand that resonates with customers.
Through its corporate social responsibility initiatives, Fido contributes to economic empowerment and financial literacy in the communities it serves. For more information, visit their official website at gh.fido.money.
Fido Uganda is an African-based Fintech Company. Fido empowers individuals and entrepreneurs to take advantage of opportunities in Africa. We have been operating in Ghana since 2015, disbursing about 3 million credit facilities. Built on advanced technology that enables fast, easy access to financial services, our independent financial platform and unique machine-learning risk models make instant credit decisions – even for customers with no financial track record.
Job Title
Customer Support Representative job at Fido
Fido
Job Description
Job Title: Customer Support Representative
Organisation: Fido Uganda
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Manage large numbers of inbound and outbound calls in a timely manner.
Respond appropriately to customers’ emails and calls.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, investigate and provide relevant solutions.
Seize opportunities to upsell the company’s product when they arise.
Build sustainable relationships and engage customers by going the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Guide customers through troubleshooting and using products or services.
Manage and train other members of your team to improve customer service.
Diligently perform other official tasks assigned to you.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree.
At least 3 years of experience in a CSR position, ideally from fintech, financial services or telecom sectors.
Experience as a team leader will be an advantage.
Proficient in Microsoft Office applications.
Experience working with help-desk management tools (Zendesk, Freshdesk, etc.) – an advantage.
Strong written and verbal communication and strong active listening skills.
Exceptional interpersonal and rapport building skills.
A patient and empathetic attitude.
Strong time management and organizational skills.
Ability to work in a fast-paced environment.
Unquestionable integrity in handling sensitive and confidential information.
Comfortable working during the weekend.
How to Apply
All candidates who wish to join Fido in this capacity should apply online at the Apply Button below.
Deadline: 29th January 2025
