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Customer Support Representative (Fresher Jobs) job at Wave Mobile Money | Apply Now
Kampala, Uganda
Full Time
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Support Representative (Fresher Jobs) job at Wave Mobile Money
About the Organisation
Wave is a rapidly growing fintech company on a mission to make Africa the first cashless continent by offering affordable, accessible, and user-friendly mobile money services that empower individuals and small businesses. Recognized for revolutionizing digital financial inclusion, Wave has earned a strong reputation across several African countries, notably in Senegal, Côte d'Ivoire, and Uganda, for eliminating high transaction fees and providing free peer-to-peer transfers.
The company fosters a people-first, inclusive work culture that values innovation, integrity, and impact, offering flexible job opportunities and remote-friendly work arrangements to attract top talent committed to solving real-world problems. Since its launch in 2018, Wave has evolved from a remittance app into a full-scale mobile money platform, leveraging a unique agent-based model and open-source technology to ensure affordability and transparency.
With millions of users and a rapidly expanding team, Wave maintains a dynamic and scalable business model centered on user trust and community empowerment. Its core values—user obsession, empathy, ownership, and transparency—guide its operations, while its commitment to corporate social responsibility is reflected in its efforts to promote financial literacy, economic inclusion, and sustainable development. More information can be found at www.wave.com.
Wave Mobile Money is on a mission to build a cashless Africa, operating in Senegal, Côte d’Ivoire, Uganda, and Mali. The company provides financial services that are simple, instant, and widely accepted, eliminating the need for expensive loans and long waits for cash transactions. Wave ensures that even in regions with unreliable infrastructure, sending money remains seamless and accessible.
Job Title
Customer Support Representative (Fresher Jobs) job at Wave Mobile Money
Wave Mobile Money
Job Description
The Customer Support Representative will be responsible for handling customer inquiries, conducting outgoing and incoming calls, collecting feedback through satisfaction surveys, and collaborating with other teams to ensure efficient service delivery. The role also involves accurately reporting issues to the engineering team and following up to guarantee resolution.
Duties, Roles and Responsibilities
Conduct outgoing calls to customers, particularly those speaking Runyankore and Luganda.
Respond promptly to incoming calls, addressing customer queries and concerns.
Administer customer satisfaction surveys to collect feedback.
Accurately report system bugs to the engineering team and escalate issues when necessary.
Follow up on unresolved cases to ensure a satisfactory resolution.
Work closely with other departments to handle customer or partner inquiries efficiently.
Provide assistance, information, and issue resolution to customers in a courteous and professional manner.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Communication, Journalism, or a related field.
At least 3 years of experience in a customer service or call center role.
Fluency in English and local languages, especially Runyankore (Runyakitara) and Luganda.
Familiarity with CRM systems and customer service practices.
Flexibility to work varying schedules.
Additional Skills:
Strong problem-solving and active listening skills.
Willingness to work outside regular hours.
Excellent communication and interpersonal skills.
Ability to take initiative and demonstrate responsibility.
Detail-oriented and committed to excellence.
Strong teamwork and collaboration abilities.
Diplomatic and client-oriented approach.
How to Apply
Interested candidates should fill out the application form, upload their resume in English, and submit a cover letter detailing their interest in Wave Mobile Money and the role.
Click Here to Apply
Wave Mobile Money is an equal-opportunity employer, committed to fostering a diverse and inclusive workplace.
