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PalmPay is a Pan-African fintech company currently operating in Ghana, Nigeria, Tanzania and expanding to other markets in Uganda.
Full-time
Customer Service Supervisor Job at PalmPay
PalmPay
Job Description
PalmPay is seeking a proactive and results-driven Customer Service Supervisor to build a strong team and shape staff behaviors to accomplish desired results. The successful candidate will play a collaborative role in growing and implementing standards and processes while maintaining documentation and communicating promotional offers to customers.
Duties, Roles and Responsibilities
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Monitoring and authenticating returns, exchanges and voids.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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