PalmPay is seeking a proactive and results-driven Customer Service Supervisor to build a strong team and shape staff behaviors to accomplish desired results. The successful candidate will play a collaborative role in growing and implementing standards and processes while maintaining documentation and communicating promotional offers to customers.
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Management
Customer Service Supervisor
Employer / Company
PalmPay
Archived job advert. This original notice is retained for reference. Applications through this advert are closed.Browse current jobs.
Description (Public)
Duties, Roles and Responsibilities
Key Duties and Responsibilities:
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Monitoring and authenticating returns, exchanges and voids.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
Qualifications, Education and Competencies
Person Specifications / Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Public Relations, Sales or related field.
- 5 years of work experience in fintech or banking industry.
- Proficient knowledge of customer service and standard office practices and procedures.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Outstanding organizational skills.
- Must be Ugandan citizen.
- Level of Education: bachelor degree
- Work Hours: 8
- Experience in Months: 60
Application status
This is an archived notice. Applications through this advert are closed.
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