Related Jobs
.png)
.jpg)
.jpeg)
Related Jobs
Related Jobs
Share this Job
About the Organisation
In 2010, after spending 13 years as a cookstove consultant in Central America and Sub-Saharan Africa, Peter started Burn Design Lab and BURN Manufacturing Co. on Vashon Island, Washington. On a shoestring budget, BURN has assembled a team of world-class designers and engineers who are equally committed to designing the most fuel-efficient cookers in the world.
In 2014, BURN launched its first full manufacturing facility in Kenya – the first and only of its kind. BURN is now the only vertically integrated modern cookstove company in sub-Saharan Africa. The solar-powered facility currently has a capacity of 250,000 stoves per month and employs over 2,500 people, half of whom are women.
Customer Service Representative job at BURN Stoves | Apply Now
Kampala, Uganda
Burn Manufacturing is a leading clean energy company committed to designing, manufacturing, and distributing fuel-efficient and environmentally friendly cookstoves that improve lives while reducing carbon emissions. With a reputation for innovation and sustainability, Burn has received global recognition for its high-quality, durable, and energy-saving products that empower households and businesses across Africa.
The company fosters a dynamic and inclusive work culture, offering employees opportunities for growth, skill development, and meaningful contributions to environmental sustainability. Burn Manufacturing provides a range of job opportunities in engineering, production, sales, and administration, with flexible work arrangements that promote a positive work-life balance.
Since its establishment, the company has continuously evolved, investing in research and development to enhance stove efficiency and expand its product line to include solar-powered and biomass-fueled solutions. Operating with a scalable and impact-driven business model, Burn Manufacturing serves millions of customers across multiple countries and continues to expand its reach. Its core values revolve around sustainability, innovation, customer satisfaction, and social impact.
Through its corporate social responsibility initiatives, the company actively supports clean energy adoption, reduces deforestation, and promotes economic empowerment in local communities. For more information on Burn Manufacturing’s products, impact, and career opportunities, visit their official website.
Are you looking for Customer Service jobs in Uganda 2024 today? then you might be interested in Customer Service Representative job at BURN Stoves
Full Time
Deadline:
20 Jan 2025
Job Title
Customer Service Representative job at BURN Stoves
BURN Stoves
Job Description
Job Title: Customer Service Representative (Fresher Jobs)
Organisation: BURN Stoves
Duty Station: Kampala, Uganda
BURN is looking for an exceptional, efficient Customer Service Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management.
Objective
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
To ensure daily Business KPIs are met without Fail.
Address and Communicate all Issues that might Impact the above proactively.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All suitably qualified and interested candidates should apply online at the link below.
Deadline: 20th January 2025
NB: Qualified Female Candidates encouraged to Apply. BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
Find application details and links on the AfriCareers Jobs Portal:
-
Click the Apply button below
-
New users: Select Create Profile and complete the Profile Creation Wizard
-
Existing users: Log in and update your profile if needed
-
Go to the "Jobs" tab
-
Read the detailed job description, Roles and Qualifications.
-
Submit your application via the jobs portal
-
Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
Manage outbound and inbound calls phone calls.
For Outbound – Achieving the daily calls and verification target.
In the Outbound Electric Queue, the focus lies on reaching out to locked customers, presenting payment options, and converting non-users into active users.
For Inbound – Achieving AHT Targets, SLA Target, Call Abandoned target and CSAT Targets (Q.A Score)
Ensure 100% follow up for all dropped/Abandoned calls, tickets& any other Escalations within 24hrs
For Digital Care – Observing SLAs for handling all customer Issues in all digital platforms Customer should receive feedback at a maximum of 25min Post escalation.
Attending All Pre-shifts, Weekly Performance reviews, Coaching and Training Sessions
Adherence to call procedure and auto fail parameters.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team targets and in all call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents (Adherence to the proper CRM documentation process)
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Performs other responsibilities, as requested, or assigned by management.
Performs other miscellaneous duties, as requested, or assigned by management.
Any other duty as assigned by manager.
BURN Ambassador
Always maintain integrity and be a positive ambassador for BURN
Strive for continuous improvement for our services that we offer our customers.
Maintain an open and receptive attitude when receiving feedback and suggestions.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Excellent verbal communication and interpersonal skills
Fluent in English
Highly organized, punctual, and professional
Proactive attitude and takes initiative to problem solve.
Experience in customer-facing tasks (customer care, direct sales, relation management, etc)
Working knowledge & experience in using MS Excel for data analysis and reporting.
Experience in leadership roles and/or organizing events.
