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Customer Service Officer job at Tulima Solar Ltd | Apply Now
Kampala, Uganda
Are you looking for Administrative jobs in Uganda, If yes, you might be interested in Customer Service Officer job at Tulima Solar Ltd
Tulima Solar is a purpose-driven company dedicated to empowering smallholder farmers and rural communities in Uganda through access to affordable, high-quality solar-powered irrigation and energy solutions that enhance agricultural productivity and income. Founded with a mission to bridge the gap between energy and food security, Tulima Solar has garnered a strong reputation for its impactful work in promoting climate-smart agriculture and rural development. The company fosters a vibrant, inclusive work culture that values innovation, sustainability, and professional growth, offering meaningful job opportunities with field-based and flexible arrangements tailored to diverse roles.
Since its inception, Tulima Solar has evolved by integrating cutting-edge technology with localized financing models, enabling underserved communities to acquire life-changing solar equipment through pay-as-you-go systems. Operating across various regions in Uganda, the company continues to scale its reach, driven by its core values of integrity, empowerment, innovation, and social equity. Tulima Solar actively contributes to corporate social responsibility by engaging in community sensitization, environmental stewardship, and capacity-building programs that support long-term resilience. For more information, visit www.tulimasolar.com.
Customer Service Officer job at Tulima Solar Ltd
Tulima Solar Ltd
This position is for people who have proven their capabilities as customer servicing and are ready to attend customers for servicing in collaboration with the sales and field service departments. They continue serving customers and provide customer feedback, ensure customer satisfaction after servicing, lesson learned and viable solutions for each task solved. Good communication skills, problem solving skills and flexibility are key to serving our customers better.
Customer Service officer is responsible to attend and complete all assigned service tasks on time. The role expects to reach our customers as soon as we can, serve them, retain them by solving their problems and leave them happy. The role includes installations audits, reinstallations, replacing defective parts, customer experience/usage surveys and re-educating customers whenever necessary.
Your responsibilities focus on customer service, including (a) Attending to assigned tasks and complete them accordingly (b) Documentation of problems and solutions attended which causes, solutions and customer feedback (c) Communication: For all of the above, the customer service officer is expected to work closely with customer care, technical team and other departments.
Customer servicing
Committed to serve
Replacements of defective parts
Device reallocation
Customer education
Understand customer needs
Manage customer expectations
Provides a smooth service, giving timely response and feedback
Learn from customer’s experience
Documentation of field feedback that facilitates a positive customer experience
Ensure we have the correct information of the problem and viable solutions.
Understanding the source of the problem and promptly resolve customer complaints.
Work with customer care and technical team to priorities tasks and meeting customer expectations
Plan your tasks attendance in regard of time and cost.
Advice customer care and technical team priorities.
Understand customer service main objective and be a leader in achieving these.
Cost effectiveness:
Achieve the objectives above as cost-effectively as possible so we can keep our prices low for our customers.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
2 (Two years’ experience in customer servicing role in a busy business environment.
Diploma in Business Administration, Procurement, Logistics/Marketing/Communication, Social Sciences and other related fields. A Bachelor’s Degree will be an added advantage.
Pre-requisites Service Officer must demonstrate the following:
Client Focus-Supports clients to achieve their goals through the provision of quality service.
Technology-Use technology and software applications effectively in accordance with task requirements c.g. CRM system, Ms. Excel, Ms. Word and Ms. Power Point.
Product Knowledge-Possess in-depth product knowledge including proactive learning and understanding.
Resilience-Achieves work objectives, even in difficult circumstances whilst remaining positive and calm.
Continuous Improvement-Look for and take advantage of opportunities to learn new skills in order to achieve work goals. Adaptable in approach and willing to be flexible to accommodate the changing needs of the team and the environment.
Gathers information-Knows where to find information and asks questions to ensure a better understanding of customer service issues.
Teamwork & Interpersonal skills – Openly shares information, participates and contributes to team discussions.
Negotiation & Influence-Considers and discusses different ideas without getting personal or aggressive.
Nurtures Relationships-Builds and sustains positive relationships. Responds under direction to changes in client needs and expectations.
Integrity-Observes customer service standards of behaviour and seeks assistance with ethical dilemmas.
Autonomy-Demonstrates punctuality to meet agreed schedules and timelines under general guidance.
Planning-Ability to set plans and budgets that balance servicing and economics.
Strong communication skills – Fluent in English and at least any two additional languages- (Luganda/ Lango/ Lugbara/ Madi/ Ateso/ Lugisu/ Lusoga/ Swahili, etc.) and able to communicate areas identified for improvements
All suitably qualified and interested candidates should submit their application letters and attach a copy of their Resume/ Curriculum Vitae of not more than 2MB, as well as the contact addresses (e-mail and phone numbers) of 3 professional referees to:
Human Resources Manager
Tulima Solar (U) Company Limited Email recruitment@tulimasolar.com
