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About the Organisation
Call Centre Agent job at Mogo Uganda | Apply Now
Kampala, Uganda
MOGO Uganda, a subsidiary of Eleving Group, is a leading asset financing company dedicated to providing accessible financial solutions, including boda boda financing, car logbook loans, and smartphone financing, to empower individuals in achieving their mobility and personal goals. The company has earned a strong reputation for its customer-centric approach, offering personalized services that cater to the unique needs of its clients.
MOGO Uganda fosters an inclusive and dynamic work culture, emphasizing open communication, professional development, and a balance between corporate performance and a startup mindset. Employees benefit from equal opportunities, continuous learning, and active social engagements. The company is committed to innovation, exemplified by its partnership with Zembo Motorcycles to promote electric mobility solutions in Uganda, reflecting its dedication to sustainable and eco-friendly transportation options.
With a diverse team of over 2,300 professionals across three continents, MOGO Uganda upholds core values of accessibility, care, trustworthiness, and transparency. Demonstrating its commitment to corporate social responsibility, the company actively engages in community initiatives, such as supporting local foundations and promoting environmental sustainability. For more information on career opportunities and services, visit MOGO Uganda's official website at www.mogo.co.ug.
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Call Centre Agent job at Mogo Uganda
Full Time
Job Title
Call Centre Agent job at Mogo Uganda
Mogo Uganda
Job Description
Job Title: Call Centre Agent (Fresher Jobs)
Organisation: Mogo Uganda
Duty Station: Kampala, Uganda
Job Summary: We are looking for a motivated Call Centre Agent to join our growing team. If you are passionate about customer service, communication, and problem-solving, this could be your next big career move!
How to Apply
Duties, Roles and Responsibilities
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
If you meet the above qualifications and are ready to take on this exciting challenge, we encourage you to apply with your up-to-date CV to: careers@mogo.co.ug with the subject “Call Centre Agent” Agent
Deadline: 9th December 2025
Handle customer and staff inquiries via phone, email, SMS, and chat, ensuring timely and professional responses.
Educate current and potential customers about product and service offerings. Make and receive calls as assigned by the designated supervisor.
Accurately update communication logs for every customer interaction.
Actively participate in team meetings, engage in sales activities over the phone, collect payments, and address issues related to tracker functionality.
Maintain accurate and up-to-date customer records.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in any discipline from a recognized university.
Minimum of three months of experience in a call centre environment.
Excellent proficiency in computer applications.
Ability to multitask and perform effectively under pressure.
Demonstrated integrity, strong work ethic, and a proactive, positive attitude.
