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About the Organisation
Branch Supervisor – Car Logbook Loans job at Mogo Uganda | Apply Now
Lira, Uganda
MOGO Uganda, a subsidiary of Eleving Group, is a leading asset financing company dedicated to providing accessible financial solutions, including boda boda financing, car logbook loans, and smartphone financing, to empower individuals in achieving their mobility and personal goals. The company has earned a strong reputation for its customer-centric approach, offering personalized services that cater to the unique needs of its clients.
MOGO Uganda fosters an inclusive and dynamic work culture, emphasizing open communication, professional development, and a balance between corporate performance and a startup mindset. Employees benefit from equal opportunities, continuous learning, and active social engagements. The company is committed to innovation, exemplified by its partnership with Zembo Motorcycles to promote electric mobility solutions in Uganda, reflecting its dedication to sustainable and eco-friendly transportation options.
With a diverse team of over 2,300 professionals across three continents, MOGO Uganda upholds core values of accessibility, care, trustworthiness, and transparency. Demonstrating its commitment to corporate social responsibility, the company actively engages in community initiatives, such as supporting local foundations and promoting environmental sustainability. For more information on career opportunities and services, visit MOGO Uganda's official website at www.mogo.co.ug.
Are you looking for Administrative jobs in Uganda 2025 today? then you might be interested in Branch Supervisor – Car Logbook Loans job at Mogo Uganda
Full Time
Job Title
Branch Supervisor – Car Logbook Loans job at Mogo Uganda
Mogo Uganda
Job Description
Job Title: Branch Supervisor – Car Logbook Loans
Organisation: Mogo Uganda
Duty Station: Lira, Uganda
Job Summary: We are looking for a Branch Supervisor to lead our Iganga Branch operations. This is a leadership role for a results-driven professional who can manage customer service, technical oversight, and satellite operations all while ensuring seamless client experiences.
How to Apply
Duties, Roles and Responsibilities
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Go to the "Jobs" tab
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Read the detailed job description
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If you meet the above qualifications and are ready to take on this exciting challenge, we encourage you to apply with your up-to-date CV to: careers@mogo.co.ug with the subject “Branch Supervisor – Car Logbook Loans”
Deadline: 9th December 2025
Customer Care & Lead Management (Boda Logbook and Boda Finance)
Serve as the primary point of contact for walk-in clients, referrals, and leads from all sales channels.
Accurately collect and verify Know Your Customer (KYC) information during client onboarding.
Promptly follow up on leads generated from agents, Field Sales Officers (FSOs), digital platforms, and internal teams.
Guide clients through the loan application and disbursement process, ensuring a seamless and timely experience.
Maintain high customer service standards by addressing client concerns, feedback, and queries in-branch and remotely.
Manage client expectations to ensure satisfaction with products and services.
Technical Oversight
Conduct thorough pre-disbursement checks on motorcycles to ensure compliance with company standards.
Identify and prevent issues such as theft, tampering, or improper GPS tracker installation.
Provide clients with basic technical demonstrations on product use, including trackers, loan requirements, and safety measures.
Collaborate with the technical team to ensure all units meet safety and functionality standards before release.
Satellite Oversight & Field Supervision
Supervise operations and staff at a designated satellite office within the branch territory.
Monitor lead flow and conversion across multiple channels (FSOs, agents, digital platforms, and walk-in clients).
Ensure timely loan disbursements by tracking documentation, verifying readiness, and coordinating with logistics teams.
Act as the communication link between the satellite office and head office to align on sales targets, client feedback, and operational challenges.
Organize and lead weekly performance reviews at the satellite office, providing data-driven insights and field updates.
Monitor inventory availability (e.g., GPS trackers, contracts) and escalate shortages promptly.
Branch Operational Support
Support the Sales and Operations team with daily reporting on loan disbursements, lead status, and client metrics.
Coordinate with agents and FSOs to ensure consistent lead flow and a strong field presence.
Track and manage stock levels of essential items, including GPS trackers, contracts, and logbooks.
Escalate operational bottlenecks and customer concerns from the main branch and satellite locations.
Ensure accurate and timely data entry in CRM systems and Excel/Google Sheets to track branch performance.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Diploma or bachelor’s degree in Business Administration, Sales, Customer Service, or a related field.
At least two years of experience in a supervisory, sales coordination, or operations role.
Experience in microfinance, asset financing, or the mobility industry is an advantage.
