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About the Organisation
Customer Service Officer job at AGL (Africa Global Logistics) | Apply Now
Ntinda, Kampala, Uganda
Africa Global Logistics (AGL) is a leading logistics and supply chain management company committed to providing efficient and innovative solutions that enhance the movement of goods and services across Africa. With a reputation for reliability and excellence, AGL is recognized for its ability to streamline complex logistics operations while offering customer-centric services tailored to meet the needs of various industries. The company fosters a collaborative and dynamic work culture, encouraging innovation and teamwork, while also providing its employees with opportunities for growth, development, and competitive benefits.
AGL offers diverse job opportunities and flexible work arrangements, ensuring a positive work-life balance for its staff. Established to address the growing demand for logistics infrastructure across Africa, AGL has evolved into a trusted partner for companies seeking seamless supply chain solutions. The company leverages cutting-edge technology and a robust network to drive efficiency and ensure scalability in its operations. With a strong presence across key African markets, AGL’s size and reach continue to expand as it solidifies its position as an industry leader. Guided by its core values of integrity, innovation, and sustainability, AGL is dedicated to providing solutions that promote economic growth and environmental stewardship.
The company actively engages in corporate social responsibility initiatives that support local communities, particularly in the areas of education, health, and environmental conservation. For more information, visit www.africaglobal.com.
Are you looking for Procurement & Logistics jobs in Uganda 2025 today? then you might be interested in Customer Service Officer job at AGL (Africa Global Logistics)
Full Time
Deadline:
28 Jun 2025
Job Title
Customer Service Officer job at AGL (Africa Global Logistics)
AGL (Africa Global Logistics)
Job Description
Job Title: Customer Service Officer (No Experience Jobs)
Organisation: AGL (Africa Global Logistics)
Duty Station: Ntinda, Kampala, Uganda
Serve as the file owner from initiation to archiving.
Drive execution of each file by coordinating and mobilizing the appropriate internal and external resources.
Ensure end-to-end file lifecycle management in alignment with internal SOPs and client expectations.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates should apply online at the APPLY Button below.
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How to Apply
Reports directly to the Client Operations Manager.
Initiate the file :
Create the file in the business software after receiving instructions from the COM
Check all documentation required (TO, B/L, commercial invoices…) and request missing documentation to the client only through the COM
Launch the file printing and collection
Place documentation in the file folder
Update of the ship call date in the business software
Creation of cash clients in the business software (before COM validation)
Process/Push the file through the different stages
Must know at all-time what is the process status of each file within the scope
Require actions from each file process protagonist following the SOPs in place:
Request Verification/Tally operation to be done & follow the process
Require declarant actions once the ship’s arrival is known
Push for customs invoicing and ensure correct dispatch (after COM validation)
Organize/support customs payment procedure (customs clerk)
Request & Get the customs delivery order from the customs clerk
Issue transport delivery order and give it to the delivery clerk
Collect proof of delivery
Request services invoicing & control it & give it to dispatch after COM validation
Update the business software
Update the business software every time a process step is achieved: customs duties & taxes amount, declaration number, transport delivery order, back from delivery.
Check gross margin & disbursements about quotation
Check supplier’s invoices in terms of amount and purpose (consistency regarding reference quotation) and perform file allocation before COM validation
Check the client invoices and corresponding attachments (announced in the quotation)
Check the disbursements of each file (comparison with the quotation)
Alert/Inform N+1 when significant discrepancy (debit or credit) between disbursements and initial estimation (quotation)
Documentation Management
Control at each step that all relevant/expected documentation is placed in the file folder (including emails)
Check the attachments joined to the invoices to be sent to the client (must correspond to what is expected by the client and defined in the quotation)
Reporting & Escalation
Alert management in case of operational issues (significant or not)
Inform management of any information relevant to our business activity or environment
Identify issues raised during operations processing whether in scope or not
Performance Targets
100% target on Quality-of-service KPI (including Client’s KPI)
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Minimum of a Degree in Logistics, Supply Chain, Business Administration, or related field.
At least 2 years of experience in clearing and forwarding operations.
Proven experience (minimum 2 years) in customer service or client-facing role, preferably in logistics or freight forwarding.
Proficient in Microsoft Office Suite
Comfortable with professional email communication
Excellent verbal and written communication skills
Personal Qualities Required
Organised
Team player
Self Starter
Problem Solver
Ability to work to tight deadlines
Ability to push people to a common goal.
Tools
Business software (SPOT, Pegasus, Way)
Standard Operating Procedures
