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Job Summary

Job Title:
Customer Service Officer (CSO) – Logistics Operations Implant
Employer:
Africa Global Logistics (AGL)
Location:
Country:
Uganda
Contract Type:
Full Time
Job Category:
Procurement Jobs
Number of Positions:
1
Deadline:
Friday, 28 November 2025

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About the Organisation

Customer Service Officer (CSO) – Logistics Operations Implant job at Africa Global Logistics (AGL) | Apply Now

Kampala, Uganda

Africa Global Logistics (AGL) is a leading logistics and supply chain management company committed to providing efficient and innovative solutions that enhance the movement of goods and services across Africa. With a reputation for reliability and excellence, AGL is recognized for its ability to streamline complex logistics operations while offering customer-centric services tailored to meet the needs of various industries. The company fosters a collaborative and dynamic work culture, encouraging innovation and teamwork, while also providing its employees with opportunities for growth, development, and competitive benefits.

AGL offers diverse job opportunities and flexible work arrangements, ensuring a positive work-life balance for its staff. Established to address the growing demand for logistics infrastructure across Africa, AGL has evolved into a trusted partner for companies seeking seamless supply chain solutions. The company leverages cutting-edge technology and a robust network to drive efficiency and ensure scalability in its operations. With a strong presence across key African markets, AGL’s size and reach continue to expand as it solidifies its position as an industry leader. Guided by its core values of integrity, innovation, and sustainability, AGL is dedicated to providing solutions that promote economic growth and environmental stewardship.

The company actively engages in corporate social responsibility initiatives that support local communities, particularly in the areas of education, health, and environmental conservation. For more information, visit www.africaglobal.com.

Are you looking for Procurement & Logistics jobs in Uganda 2025 today? then you might be interested in Customer Service Officer (CSO) – Logistics Operations Implant job at Africa Global Logistics (AGL)

Full Time

Deadline: 

28 Nov 2025

Job Title

Customer Service Officer (CSO) – Logistics Operations Implant job at Africa Global Logistics (AGL)

Africa Global Logistics (AGL)

Job Description

Job Title:  Customer Service Officer (CSO) – Logistics Operations Implant (Fresher Diploma Jobs)

Organisation: Africa Global Logistics

Duty Station: Kampala, Uganda

Job Summary: 

Be the bridge between AGL and our clients! As a CSO- Logistics Operations Implant, you will be embedded at the client’s premises, coordinating day-to-day logistics operations and ensuring seamless communication, operational efficiency, and customer satisfaction across air, sea, customs clearance, and import/export transport activities.

Duties, Roles and Responsibilities

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

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How to Apply

  • Coordinate daily logistics operations: truck dispatch, shipment tracking, offloading, delivery note follow-ups, and documentation handling.

  • Act as the main point of contact for logistics communication between AGL and the client.

  • Monitor shipment locations and delivery timelines.

  • Ensure timely and accurate processing of import/export documentation and customs clearance.

  • Identify and implement operational efficiencies across AGL and client logistics processes.

  • Analyze logistics data and generate performance reports using Power BI and Excel.

  • Support volume growth through proactive customer service and operational excellence.

  • Follow up on purchase orders, invoices, and collections.

  • Escalate issues promptly and follow through to resolution.

  • Maintain high standards of service delivery and customer satisfaction.

  • Coordinate with internal AGL teams (transport, warehousing, finance, air freight, export, imports, declarations).

Customer Service Officer (CSO) – Logistics Operations Implant job at Africa Global Logistics (AGL)

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

  • Diploma or bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.

  • 2–3 years of experience in logistics operations or customer service within freight forwarding or supply chain.

  • Strong understanding of air, sea, and transit transport logistics, including customs clearance.

  • Preferred Skills

  • Proficiency in SPOT (TMS), Excel, Power BI, and Microsoft Office.

  • Excellent communication and interpersonal skills.

  • Strong organizational and problem-solving abilities.

  • Ability to work independently and manage multiple tasks under pressure.

  • Customer-centric mindset with focus on continuous improvement.

  • Strong management skills.

Key Performance Indicators (KPIs)

  • Customer satisfaction scores

  • Volume growth and retention

  • Timeliness and quality of communication

  • Operational efficiency improvements

  • Accuracy and completeness of documentation

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