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Full-time
Customer Service Officer Job at Africa Global Logistics
Africa Global Logistics
Job Description
Be the bridge between AGL and our clients! As a CSO-Logistics Operations Implant, you will be embedded at the client’s premises, coordinating day-to-day logistics operations and ensuring seamless communication, operational efficiency, and customer satisfaction across air, sea, customs clearance, and import/export transport activities.
Duties, Roles and Responsibilities
- Coordinate daily logistics operations: truck dispatch, shipment tracking, offloading, delivery note follow-ups, and documentation handling.
- Act as the main point of contact for logistics communication between AGL and the client.
- Monitor shipment locations and delivery timelines.
- Ensure timely and accurate processing of import/export documentation and customs clearance.
- Identify and implement operational efficiencies across AGL and client logistics processes.
- Analyze logistics data and generate performance reports using Power BI and Excel.
- Support volume growth through proactive customer service and operational excellence.
- Follow up on purchase orders, invoices, and collections.
- Escalate issues promptly and follow through to resolution.
- Maintain high standards of service delivery and customer satisfaction.
- Coordinate with internal AGL teams (transport, warehousing, finance, air freight, export, imports, declarations).
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Apply here: https://acareerbyagl.talent-soft.com/offre-de-emploi/emploi-customer-service-officer-cso-logistics-operations-implant-m-f_9215.aspx
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