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About the Organisation
Customer Service Executive job at Sun King | Apply Now
Kampala, Uganda
Sun King, formerly known as Greenlight Planet, is a leading provider of off-grid solar energy solutions, dedicated to delivering affordable and reliable electricity to the 1.8 billion people worldwide without dependable access to power.
Established in 2007 and headquartered in Nairobi, Kenya, Sun King has expanded its reach across 40 countries in Africa and Asia, positively impacting over 128 million users through its diverse range of solar products, including lanterns, home systems, and institutional solutions.
The company has been recognized for its innovative approach, securing significant investments such as a $70 million funding led by LeapFrog Investments in 2023 to further its mission. Sun King fosters a dynamic work culture that emphasizes innovation, collaboration, and a shared commitment to sustainable energy access, offering various job opportunities with competitive arrangements.
Its business model combines product sales with flexible financing options, including pay-as-you-go plans, ensuring affordability for diverse customer needs. Guided by core values of integrity, excellence, and social impact, Sun King actively engages in corporate social responsibility initiatives aimed at promoting environmental sustainability and economic development. For more information, visit their official website at www.sunking.com
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Service Executive job at Sun King
Full Time
Deadline:
30 Sept 2025
Job Title
Customer Service Executive job at Sun King
Sun King
Job Description
Job Title: Customer Service Executive
Organisation: Sun King
Duty Station: Kampala, Uganda
Languages: Sabiny + Swahili + Luganda + English
Job Summary:
As a Customer Service Executive at Sun King, you are required to promote, deliver, and maintain a high-quality, professional service image to Sun King customers, effectively and efficiently resolve queries, take ownership of any issue raised until resolution is achieved, and achieve productivity performance standards set by the Customer Service Function.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Offering product and service education to customers in an efficient & effective manner
Handling customer queries with quality and professionalism
Managing customer queries promptly to avoid long waiting times and high drop rates.
Managing customer interactions within the standard handling time
Updating customer information in the required tools as per the standard operating procedures
Be available to handle Inbound / Outbound traffic during low and peak hours
Ensure process compliance and follow through on customer process recommendations.
Offering sales team assistance to prospective customers
Consider eligibility by comparing client information to requirements.
Accomplishing the Customer service vision and mission by meeting related Key performance indicators set by the function.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Possess a University Degree or Diploma in a business-related field.
Portray Language Proficiency; MUST be fluent in English and Luganda plus any other local languages, i.e., Runyakitara (Runyoro, Rutoro, Runyankole, Rukiga), Luo (Acholi & Langi), Lumasaba, Ateso, Lugbara, Kumam, Lugwere, sabiny
Are excellent oral and written communication skills
Have efficient application of Microsoft Office software packages, including Outlook, Word, Excel, PowerPoint
Have Basic internet knowledge
