Customer Service Executive Imports job at Fracht Uganda | Apply Now

Co-ordinating with Internal and external stakeholders

• Receives information, documents and instructions from clients

• Initiates file openings and document dispatches

• Handles inquiries and preparation of quotations to existing clients

• Verifies confirmed business in relation to the approved quotation

• Checks documents for correctness and completeness

• Co-ordinates all activities with both internal and external stakeholders (Operations and Finance depts, affiliated offices or agents, branch offices, transporters and others)

• Monitors the progress of all ongoing transactions daily

• Prepares and dispatches invoices to Clients

Monitoring and follow up

• Proactively assess information and documentation required, immediately upon receipt of order or documents for smooth clearance and delivery.

• Follow up for the required or missing information and documentation with the relevant parties

• Periodically coordinate with the Finance department and Clients for payments of due invoices.

• Proactively Inform the clients about due invoices for payment prior to release of incoming shipments, allowing the client to make preparations to pay prior to arrival

Providing Customer care Services

• Keeps the client informed of the progress of current consignments

• Suggests improvements in work procedures

• Prepares daily, monthly and annual cargo status and review reports

• Provides alternative solutions to challenges that Customers may face while importing or exporting their goods.

• Attend business meetings when requested by Clients

Client Visits

• Prepares and Submits Client Visit schedules to the head of Customer service

• Following the approved Client visit schedule meet the clients

• Prepare and submit Client Visit reports to management

Reporting

• Reports accidents and any other irregularity with potential financial implication to management immediately once made aware of the incident

• Issues client complaint forms on each complaint and avails them to the head of section for further processing and closing.

Recording

• Opens and updates files daily

• Ensures that proof of delivery is available on all transport files prior to closure of the file

• Ensures timely updates are done in the electronic cargo tracking system for all shipments handled

• Responsibility for assigned adhoc duties

• Performs any other duties that may from time to time be assigned by the immediate supervisor