Customer Service Executive - Imports job at Fracht Uganda | Apply Now

Coordination with Internal & External Stakeholders

• Receive and process client instructions, documentation, and inquiries.

• Open client files and dispatch documents accordingly.

• Prepare and issue quotations; verify confirmed business against quotations.

• Review documentation for accuracy and completeness.

• Coordinate import activities with Operations, Finance, agents, and other service providers.

• Monitor progress of transactions daily and issue invoices to clients.

Monitoring & Follow-Up

• Assess documentation upon order receipt for smooth processing.

• Follow up on missing documents or information with clients and stakeholders.

• Coordinate invoice payments with the Finance Department and clients.

• Notify clients in advance about pending payments to prevent delays in shipment release.

Customer Service Delivery

• Keep clients informed about the status of their shipments.

• Recommend process improvements for enhanced customer experience.

• Provide regular cargo status reports (daily, monthly, annual).

• Offer solutions to client challenges during import/export processes.

• Attend client meetings as requested.

Client Relationship Management

• Submit and execute client visit schedules.

• Conduct client visits and submit detailed reports to management.

Reporting & Compliance

• Report incidents, accidents, and irregularities promptly.

• Process and document client complaints using company procedures.

Record Keeping

• Update shipment files daily and ensure proof of delivery is filed.

• Maintain accurate data in the electronic cargo tracking system.

Other Duties

• Carry out any additional responsibilities assigned by the supervisor.