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Job Summary

Job Title:
Customer Service Counter - Coordinator
Employer:
Hapag-Lloyd
Location:
Country:
Uganda
Contract Type:
Full Time
Job Category:
Administrative jobs
Number of Positions:
1
Deadline:
Thursday, 10 October 2024

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Customer Service Counter - Coordinator job at Hapag-Lloyd | Apply Now

Kampala, Uganda

​Hapag-Lloyd AG, established in 1970 through the merger of Hamburg-Amerikanische Packetfahrt-Actien-Gesellschaft (HAPAG) and Norddeutscher Lloyd, is a leading global liner shipping company headquartered in Hamburg, Germany. Its mission is to provide efficient and reliable container transport services worldwide, facilitating global trade and connecting markets across all continents. Renowned for its commitment to excellence, Hapag-Lloyd is recognized as the world's fifth-largest container shipping company, operating a fleet of 299 modern vessels with a total capacity of 12.5 million TEU, and serving customers through 397 offices in 139 countries.

The company fosters a work culture that emphasizes diversity, innovation, and collaboration, offering employees opportunities for professional growth and development within a global network. Hapag-Lloyd's business model focuses on providing comprehensive shipping and logistics solutions, including the transportation of various goods such as machinery, textiles, and chemicals, supported by advanced digital platforms for efficient service delivery.

With a substantial presence in key global markets, the company continues to expand its reach and services, aiming to meet the evolving needs of international trade. Guided by core values of integrity, excellence, and sustainability, Hapag-Lloyd is committed to corporate social responsibility initiatives that promote environmental protection, social development, and ethical business practices. For more information, visit their official website at https://www.hapag-lloyd.com.

Are you looking for administrative jobs in Uganda 2024 today? then you might be interested in Customer Service Counter - Coordinator job at Hapag-Lloyd

Full Time

Deadline: 

10 Oct 2024

Customer Service Counter - Coordinator job at Hapag-Lloyd

Hapag-Lloyd

Job Description

Duties, Roles and Responsibilities

Qualifications, Education and Competencies

To ensure our customers have a smooth and effective import / export release process. This is a F2F role with high levels of interaction with our customer base and requires strong problem resolution skills and good time management in order to be effective.

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

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  • Handle customs activities, included but not limited to export / import manifests, in-bond handling

  • OBL issuance and acceptance

  • Check & verify that documents presented at counter are correct, thereby ensuring quick and smooth delivery of documents to customers

  • Ensure mandatory requirements have been fulfilled prior to release of Original Bills of Ladings or Delivery Orders to customers

  • Be proactive in responding to daily emails and calls Receipting CBD cheques

  • Filling Delivery order and Export documents

  • Handling Customer requests-over the counter

  • Follow standard processes and new requirements as communicated by management

  • Complete all functional HUB training timely

Customer Service Counter - Coordinator job at Hapag-Lloyd

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

  • University degree or equivalent

  • Shipping experience is required

  • Good Command of FIS

  • Very good command of written and spoken English

  • Working knowledge of MS Office

  • Ability to work under pressure

  • Good time management

  • Able to work well with others and follow guidelines

APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application

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