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Customer Service Associate job at EBC | Apply Now
Kampala, Uganda
Full Time
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Service Associate job at EBC
About the Organisation
EBC Group (UK) Ltd, founded in 1989, is an award-winning UK-based workplace technology partner specializing in IT services, cloud solutions, communications, print solutions, and data management services. Renowned for its commitment to innovation and excellence, EBC Group has received accolades such as the SDC Awards' Cloud/MSP Project of the Year and recognition as a Top 50 UK MSP by Cloud Tango.
The company fosters a passionate and enthusiastic work culture, approaching each project with unrivaled care and dedication. EBC Group offers a range of career opportunities across various disciplines, supporting professional growth within a collaborative environment. Over the years, the company has evolved by integrating cutting-edge technologies and expanding its service offerings to meet the dynamic needs of its clients.
With a strong presence across the UK, EBC Group serves numerous organizations, delivering tailored technology solutions. The company's core values include innovation, customer focus, and integrity. Committed to corporate social responsibility, EBC Group engages in initiatives that support community development and environmental sustainability. For more information, visit their official website at www.ebcgroup.co.uk.Endole+2EBC Group+2Dun & Bradstreet+2EBC Group
Job Title
Customer Service Associate job at EBC
EBC
Job Description
The Customer Service Associate will respond to inquiries via phone, social media, and in person, providing information on products, order processes, and delivery timelines. The role also includes resolving customer issues, offering post-sales support, and assisting in upselling and cross-selling of products. Coordination with internal teams, maintenance of records, and strict adherence to confidentiality and data privacy are critical elements of the job.
Duties, Roles and Responsibilities
Promptly respond to customer inquiries through various platforms (phone, WhatsApp, social media, in person)
Assist clients through order processes, payment confirmations, and product availability
Resolve complaints efficiently, escalating complex issues to the Operations Manager
Provide after-sales support including handling feedback, returns, and concerns
Maintain up-to-date product knowledge and communicate features and warranty information clearly
Apply upselling and cross-selling techniques to boost sales
Coordinate with the Billing and Inventory teams to confirm orders
Uphold client confidentiality and handle data with utmost care
Keep daily logs of inquiries, sales, feedback, and lost sales
Adhere to all company policies related to confidentiality and data protection
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education:
Bachelor's degree in Customer Care, Sales, Business, Marketing, or a related field
Experience:
Minimum of 1–2 years in a customer-facing role, preferably in retail, tech, or e-commerce
Skills and Competencies:
Quick response time and a focus on customer satisfaction
Knowledge of consumer electronics and tech gadgets (preferred)
Accurate communication and guidance on products
Professionalism and consistency in tone
High level of integrity with respect to confidentiality and reporting standards
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates should send their CV to:
📧 cv@welcometoebc.com
Please mention the job title “Customer Service Associate” in the subject line.
