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Full-time
Customer Service Assistant Job at Britam
Britam
Job Description
Recording of all transactions for Britam Asset Managers Company, Unit Trust Funds and Alternatives and ensure that other procedures and process are carried out within the set guidelines and targets for Kenya and Uganda as assigned.
Duties, Roles and Responsibilities
- Handling all incoming customer queries and questions and resolving customer complaints.
- Providing the appropriate service and information or referring clients to another department.
- Referring problematic issues that they cannot solve to management.
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.
- Verify the documents and communicate on any non-compliant documents for follow up.
- Timely processing customer’s redemption requests within the company’s TAT.
- Adhering to a company’s policies and procedures at all times when assisting customers.
- Be the first line contact for all the clients. Act as the focal point for all information about the clients and mobilize of company services.
- Ensure acquisition of full KYC for clients and carry out data entry.
- Update client Reports and upload and index client information into Fortis.
- Coordinate with other Britam departments on activities and events.
- Manage, update and track calendars.
- Organize and manage BAM Uganda Events.
- Comply with statutory and other relevant regulatory bodies in Uganda.
- Delegated Authority: As per the approved Delegated Authority Matrix.
- Performs any other duties as required.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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