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About the Organisation
WATU Credit Limited is a focus driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life. As Africa’s fastest-growing Asset Finance Company, we see the continent’s bright and prosperous future and want to be part of making it a reality.
Customer Relations Officer job at WATU Credit Limited | Apply Now
Kampala, Uganda
Watu Credit, established in 2015 and headquartered in Mombasa, Kenya, is a dynamic non-bank financial institution dedicated to fostering financial inclusion by providing accessible asset financing solutions, particularly for motorcycles and three-wheelers. With a mission to empower individuals and businesses through innovative financial services, Watu Credit has earned recognition for its commitment to customer-centricity and integrity.
The company cultivates a collaborative and inclusive work environment, offering employees opportunities for professional growth and development. As a rapidly expanding organization, Watu Credit provides a range of job opportunities, including roles in human resources, customer care, and territory management, with flexible work arrangements. Since its inception, the company has evolved by integrating technology into its business model, delivering both secured and unsecured lending primarily via mobile services.
Operating across multiple African countries, Watu Credit employs between 1,000 to 5,000 individuals, reflecting its significant presence in the region. The company's core values encompass integrity, innovation, customer-centricity, and sustainability. Demonstrating a strong commitment to corporate social responsibility, Watu Credit actively engages in initiatives aimed at promoting financial literacy and economic empowerment within the communities it serves. For more information, visit their website at www.watuafrica.com.
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Relations Officer job at WATU Credit Limited
Full Time
Deadline:
7 Feb 2025
Job Title
Customer Relations Officer job at WATU Credit Limited
WATU Credit Limited
Job Description
Job Title: Customer Relations Officer (Fresher Jobs)
Organisation: WATU Credit Limited
Duty Station: Kampala, Uganda
The Customer Relations Officer will be responsible for providing exceptional customer care support to our electric bike clients Portfolio, ensuring a positive experience and fostering long-term relationships to drive Adoption to Electric Mobility.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All suitably qualified candidates should apply online at the Apply Button below.
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How to Apply
Resolve customer complaints comprehensively, ensuring all issues are fully addressed and documented through the CRM Tool, and Other Resolution Trackers.
Attend all feedback touchpoints, including the call Center-Branch Connections, Branch walk-ins, WhatsApp, and email. Share weekly reports on key customer complaints to track progress and identify trends.
Provide timely feedback to customers regarding their queries and escalate any unresolved issues to management immediately.
Protect the company’s image by promptly alerting management to any negative feedback received.
Collaborate with internal teams, including insurance, collections, maintenance, and swap operations, Recovery etc. to ensure efficient resolution of client issues.
Update clients on new product developments during face-to-face interactions and via WhatsApp to keep them informed and engaged.
Maintain communication with clients in WhatsApp groups, actively engaging them to gain insights into their experiences with our electric bikes.
Build and nurture positive relationships with existing clients to drive referrals and enhance customer loyalty.
Follow up on potential clients and leads generated through call center inquiries to help close deals and assist the sales and marketing teams in driving sales.
Act as the go-to person for all EV product inquiries at the branch level, providing knowledgeable support and guidance.
Manage the EV Corner to educate all walk-in clients about our electric bikes and financing options, creating awareness and promoting our sustainability goals.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education:
Bachelor’s Degree/Diploma in Business Administration, Marketing, Communication, or a related field.
Experience
2+ years in customer service, client relations, or sales within the financial services or lending industry.
Experience in asset finance or electric mobility solutions is an added advantage.
Strong interpersonal and communication abilities, customer-focused mindset, and problem-solving skills.
Technical Skills:
Understanding of financial products, particularly asset-based lending.
Proficiency in CRM systems and Microsoft Office Suite.
Knowledge of electric bike technology and market trends is a plus.
Valid driver’s license (Class B or equivalent) to facilitate field engagements.
Certification or training in customer service excellence (e.g., Customer Service Certification, CRM training).
Willingness to travel locally for customer interactions and follow-ups.
