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Customer Engagement & Savings Champion job at Kray Microfinance | Apply Now
Are you looking for Marketing jobs in Uganda 2025 today? then you might be interested in Customer Engagement & Savings Champion job at Kray Microfinance
About the Organisation
Kray Microfinance is a leading financial institution committed to providing accessible and affordable financial services to underserved communities, with a focus on empowering individuals and small businesses to thrive. The company’s mission is to foster financial inclusion by offering tailored microloans, savings products, and financial literacy programs to enhance the socio-economic well-being of its clients. Kray Microfinance has built a strong reputation for its reliability, customer-centric approach, and dedication to improving financial access in rural and urban areas alike. It is recognized for its innovative financial solutions and efforts to drive sustainable development in the microfinance sector. The organization prides itself on a dynamic and collaborative work culture that values integrity, professionalism, and growth, offering employees opportunities for career advancement and a supportive environment for personal development.
Kray Microfinance continually seeks talented individuals to join its team, with job opportunities available in various departments, often offering flexible work arrangements. Established to address the financial needs of marginalized populations, Kray Microfinance has evolved into a trusted partner for individuals and businesses seeking financial stability. Its innovative business model revolves around microloans, group lending, and educational programs that drive financial literacy and independence. With a significant presence across several regions, Kray Microfinance continues to grow its reach and impact, with a deep commitment to corporate social responsibility initiatives that include supporting local communities and promoting sustainable livelihoods. The company’s core values emphasize customer satisfaction, financial empowerment, and social responsibility. For more details, visit www.kraymicrofinance.com.
Kampala, Uganda
Full Time
Job Title
Customer Engagement & Savings Champion job at Kray Microfinance
Kray Microfinance
Job Description
Customer Engagement & Savings Champion (1 Position)
Company: Kray Microfinance
Location: Uganda
Application Deadline: 15th October 2025
Email CVs to: recruitment.kray@gmail.com
Role Summary:
We’re looking for a creative and energetic Customer Engagement & Savings Champion to lead our savings mobilization efforts through active customer engagement, cohort management, and community-driven strategies.
Duties, Roles and Responsibilities
Design and manage savings cohorts (monthly, goal-based, or product-focused)
Lead WhatsApp savings groups with regular updates, leaderboards, and engagement
Reactivate inactive savers and encourage consistent saving behavior
Organize savings-related rewards, certificates, and in-branch events
Track cohort progress through dashboards and detailed reports
Key Performance Indicators (KPIs):
Growth in monthly savings
Cohort completion rates
Customer engagement metrics
Dormant saver reactivation
New savers onboarded
Customer satisfaction ratings
Qualifications, Education and Competencies
Diploma or Degree in Business, Marketing, or related field
1–3 years’ experience in customer engagement, marketing, or sales
Strong community management and communication skills
Proficient in data tracking and digital engagement tools
Energetic, innovative, and customer-focused personality
How to Apply