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About the Organisation
Customer Care Supervisor – Call Center job at Premier Credit | Apply Now
Kampala, Uganda
Premier Credit Limited is a leading microfinance institution committed to promoting financial inclusion by providing accessible and affordable credit solutions to underserved individuals and small businesses across East Africa. With a strong reputation for empowering communities through responsible lending, the company has earned recognition for its customer-centric approach and impactful financial services. Premier Credit fosters a dynamic and inclusive work culture that values employee growth, innovation, and ethical practices, offering diverse job opportunities with flexible work arrangements to attract and retain top talent.
Since its inception, the company has evolved from a small lender into a regional financial powerhouse, leveraging technology and data-driven models to offer innovative loan products and streamline service delivery. With a growing footprint across multiple countries, Premier Credit continues to expand its reach while staying rooted in its core values of integrity, accountability, customer focus, and teamwork. The company actively engages in corporate social responsibility by supporting community development initiatives, promoting financial literacy, and empowering women entrepreneurs. To learn more, visit www.premiercredit.co.ke.
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Care Supervisor – Call Center job at Premier Credit
Full Time
Deadline:
30 Nov 2025
Job Title
Customer Care Supervisor – Call Center job at Premier Credit
Premier Credit
Job Description
Job Title: Customer Care Supervisor – Call Center
Organisation: Premier Credit
Duty Station: Kampala, Uganda
Job Summary: The Customer Care Supervisor will oversee the day-to-day operations of the Customer Care leadership, ensuring timely, professional, and efficient handling of customer inquiries, complaints, and service requests. The role is critical in delivering a seamless customer experience and maintaining high service quality standards.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All interested applicants should submit their Applications plus their CVs and copies of qualifications to The Human Resources Manager, Premier Credit Limited on email to: jobs@premiercredit.co.ug
Deadline: 30th November 2025
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How to Apply
Supervise and coach call center agents, branch staff to achieve daily and monthly performance targets.
Ensure all customer calls and queries are handled promptly and courteously.
Monitor call quality, service levels, and customer satisfaction, implementing improvements where necessary.
Manage escalated issues and ensure timely resolutions.
Collaborate with other departments (Collections, Operations, IT, Marketing) to resolve customer issues effectively.
Prepare daily and weekly reports on team performance, complaints, and resolutions.
Ensure compliance with customer service protocols, data protection, and company policies.
Identify training needs and coordinate continuous staff development sessions.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s Degree in Business, Communications, or related field.
Minimum 3 years’ experience in a call center or customer service role, with at least 1 year in a supervisory capacity.
Strong leadership and coaching abilities.
Excellent communication and interpersonal skills.
Proficiency in MS Office tools and experience using CRM systems.
High emotional intelligence and ability to handle difficult situations calmly and professionally.
Core Competencies
Customer-centric approach.
Strong analytical and reporting skills.
Team leadership and motivation.
Problem-solving and decision-making ability.
Results-oriented and adaptable to a fast-paced environment.
