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About the Organisation
CRM Manager job at FairMoney | Apply Now
Kampala, Uganda
Fair Money is a leading digital financial institution committed to providing accessible, fast, and reliable financial services, including loans, payments, and banking solutions, to underserved individuals and businesses. Recognized for its innovation and customer-centric approach, Fair Money has built a strong reputation as a trusted fintech company, leveraging technology to bridge financial gaps and promote financial inclusion.
With a dynamic and inclusive work culture, the company offers employees a collaborative environment, professional growth opportunities, and competitive benefits, fostering innovation and excellence. Fair Money provides diverse job opportunities in fintech, engineering, customer service, risk management, and product development, with flexible work arrangements to support work-life balance. Since its inception in 2017, Fair Money has evolved from a digital lending platform into a full-fledged financial services provider, continuously innovating through artificial intelligence, data analytics, and mobile banking to enhance user experience and financial accessibility.
Operating across multiple regions, the company serves millions of customers, expanding its reach and impact in emerging markets. Rooted in core values of transparency, innovation, customer focus, and financial empowerment, Fair Money is committed to corporate social responsibility through financial literacy programs, community engagement initiatives, and support for small businesses. By revolutionizing digital finance, Fair Money continues to drive economic growth and financial well-being. For more information, visit their official website at www.fairmoney.io.
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in CRM Manager job at FairMoney
Full Time
Deadline:
8 May 2025
Job Title
CRM Manager job at FairMoney
FairMoney
Job Description
Job Title: CRM Manager
Location: Remote (with a focus on African markets)
Team: Growth & Marketing
Type: Full-time
FairMoney is looking for a highly skilled CRM Manager to lead our customer relationship management initiatives in a fast-growing digital banking environment. You will play a critical role in shaping and executing data-driven strategies that deepen customer engagement, increase retention, and boost lifetime value. This position is ideal for someone with a strong grasp of CRM systems, customer segmentation, and the nuances of African fintech and banking markets.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
To apply, please submit the Following to the APPLY Button Below:
Your resume detailing CRM experience.
A cover letter highlighting your work in African markets and successful CRM initiatives.
Optional: Portfolio or case studies of past CRM campaigns.
Benefits
Private Health Insurance
Pension Plan
Paid Time Off
Hybrid Work Opportunities
Learning & Development Support
Recruitment Process
Screening Interview – 30 minutes with a Senior Recruiter
Technical Assessment
Technical Interview – 45–60 minutes with the Head of Growth
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
CRM Strategy & Execution
Design and execute a robust CRM strategy to support customer acquisition, engagement, and loyalty.
Build personalized customer journeys using behavioral and demographic data to drive retention and conversion.
Multi-Channel Campaign Management
Plan, implement, and optimize CRM campaigns across channels such as email, SMS, push notifications, and in-app messaging.
Apply A/B testing and campaign analytics to continuously improve performance and ROI.
Customer Segmentation & Personalization
Leverage data to segment customers based on lifecycle, transaction history, and preferences.
Deliver hyper-personalized content and promotions to enhance satisfaction and reduce churn.
CRM Platform Oversight
Manage CRM tools such as Customer.io, Salesforce, HubSpot, or similar platforms.
Ensure seamless integration of CRM systems with internal platforms, including core banking and mobile apps.
Data & Performance Analysis
Track key CRM KPIs including retention, churn, CLV, and NPS.
Generate actionable insights to support product development and marketing strategies.
Compliance & Data Governance
Ensure all CRM activities comply with local data protection laws and ethical data practices.
Maintain high standards of customer data privacy and transparency.
Cross-Functional Collaboration
Collaborate with marketing, product, tech, and customer support teams to align CRM efforts with overall business goals.
Address customer pain points through shared insights and feedback loops.
Market Insights & Localization
Monitor market trends and consumer behaviors across African regions.
Adapt CRM strategies to reflect linguistic, cultural, and economic diversity across local markets.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Required:
Minimum 5 years in CRM, digital marketing, or customer success, ideally within fintech, digital banking, or e-commerce.
Bachelor's degree in Marketing, Business, Data Science, or a related field.
Preferred:
Master's degree or certifications in CRM tools (e.g., Salesforce, HubSpot).
Prior experience operating in African markets or similar emerging economies.
Technical Skills
Proficiency in CRM tools such as Salesforce, Customer.io, HubSpot, or Zoho.
Experience with analytics tools like Google Analytics, Tableau, or Power BI.
Familiarity with marketing automation and customer data platforms.
Soft Skills & Key Competencies
Customer-Centric Mindset: Passion for delivering impactful user experiences.
Cultural Sensitivity: Ability to tailor strategies to diverse African audiences.
Analytical Thinking: Strong focus on metrics and data-led decisions.
Project Management: Ability to juggle multiple campaigns and stakeholders effectively.
Collaboration: Excellent communication and interpersonal skills, especially in remote and cross-cultural teams.
Why Join FairMoney?
Join a digital bank at the forefront of financial inclusion in Africa.
Thrive in a dynamic, remote-first environment that values innovation and impact.
Make a difference by helping underserved communities gain access to modern financial services.
