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About the Organisation
Credit Relationship Officer job at Numida | Apply Now
Kampala, Uganda
Numida is a pioneering Ugandan fintech company with a mission to empower small and medium-sized enterprises (SMEs) in Africa by providing accessible and unsecured working capital through digital technology. Founded in 2017, Numida has rapidly evolved into one of the leading providers of digital loans to underserved entrepreneurs, gaining recognition for its innovative approach to financial inclusion and data-driven credit assessment. The company fosters a dynamic and impact-oriented work culture that values transparency, creativity, and continuous learning, offering employees meaningful career growth, competitive benefits, and flexible work arrangements.
Numida’s business model leverages mobile technology and proprietary algorithms to disburse fast, affordable loans via a user-friendly app, enabling over 40,000 businesses across Uganda to thrive. With an expanding reach across East Africa, Numida is guided by core values of empowerment, integrity, innovation, and client-centeredness. The company also upholds strong corporate social responsibility by supporting local communities through financial literacy programs and inclusive economic development initiatives. For more information, visit their website at www.numida.com.
Are you looking for Finance jobs in Uganda 2025 today? then you might be interested in Credit Relationship Officer job at Numida
Full Time
Job Title
Credit Relationship Officer job at Numida
Numida
Job Description
Credit Relationship Officer – Numida (Kampala, Uganda)
Position: Credit Relationship Officer
Location: Kampala, Uganda
Expected Start Date: November 17, 2025
Application Deadline: October 30, 2025
Reports to: Credit Team Leader
About the Role
The Credit Relationship Officer (CRO) is responsible for evaluating loan applications, assessing creditworthiness, managing a portfolio of borrowers, and ensuring compliance with Numida’s lending policies and procedures. The CRO plays a critical role in maintaining strong relationships with clients, ensuring timely repayments, and driving business growth.
How to Apply
Duties, Roles and Responsibilities
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Go to the "Jobs" tab
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Read the detailed job description
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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Application Deadline: October 30, 2025
Start Date: November 17, 2025
Location: Kampala, Uganda
CLICK THE APPLY BUTTON BELOW TO APPLY
Conduct due diligence interviews with new and repeat loan applicants via phone.
Perform financial analysis to assess borrowers’ business performance and repayment capacity.
Prepare and present supported recommendations to the Credit Committee for loan approvals.
Manage loan collections, ensuring timely repayments and following escalation procedures for delinquent borrowers.
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Conduct referral calls to generate new business leads.
Support the Product team by participating in product and service improvement experiments.
Handle inbound customer service inquiries via phone and WhatsApp, resolving issues or escalating them appropriately.
Conduct periodic field visits to monitor clients and support collections efforts.
Maintain accurate and up-to-date records in Numida’s CRM system.
Ensure high-quality customer service and uphold Numida’s professional and ethical standards.
Stay informed about all Numida financial products and services to provide accurate information to clients.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Microfinance, Business Administration, Commerce, or a related field.
Minimum of 2 years’ experience in a credit officer or similar role.
Strong computer and mobile technology skills (Google Drive, Sheets, Docs, and Android apps).
Excellent verbal and written communication in English and Swahili (knowledge of additional local languages is an advantage).
Proven ability to deliver excellent customer care with professional phone and chat etiquette.
Highly organized with strong attention to detail and data accuracy.
Empathetic, patient, and able to communicate effectively with clients.
Ability to type at least 30 words per minute (preferred).
Key Performance Indicators (KPIs)
Number of clients acquired and retained
Total loan disbursements
Loan repayment rates and collections performance
Portfolio quality (nil bad loans/write-offs)
What We Offer
Competitive salary package
Medical insurance and personal accident cover
A dynamic, international, and growth-oriented work environment
Opportunities for learning, career advancement, and collaboration
A vibrant culture built on innovation, inclusivity, and impact
Recruitment Process
Screening call with HR
Interview with Hiring Manager
Reference checks
Final offer
Why Join Numida?
At Numida, you’re not just joining a fintech company — you’re joining a movement to transform financial access for small business owners across Africa.We are driven by our values and committed to building a workplace where innovation, inclusivity, and continuous learning thrive.
You’ll enjoy:
Competitive compensation
Flexible and collaborative hybrid work environment
Equity opportunities
Meaningful work that makes a difference
