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Full-time
Credit Portfolio Officer Job at Bayport Financial Services Uganda
Bayport Financial Services Uganda
Job Description
The Credit Portfolio Officer is responsible for supporting the recovery and monitoring of assigned loan accounts under the guidance of the Credit Portfolio Coordinator. The role focuses on executing day-to-day collection activities, client follow-ups, data capture, and basic reporting to ensure timely repayments while maintaining professional customer relationships.
Duties, Roles and Responsibilities
- Conduct routine follow ups on assigned accounts through phone calls, SMS, and emails as guided by the Credit Portfolio Coordinator.
- Remind clients of upcoming, due, and overdue repayments in line with agreed schedules.
- Follow up on Promise to Pay (PTP) commitments and promptly escalate unpaid promises.
- Assist in tracking arrears movements and identifying delinquent accounts for escalation.
- Participate in field visits and vote visits as assigned by the Credit Portfolio Coordinator.
- Assist in basic reconciliation exercises on unpaid deductions and missing payroll entries.
- Collect and verify supporting information from employers, clients, or votes where required.
- Engage clients in a professional, respectful, and firm manner to encourage voluntary repayments.
- Respond to basic client inquiries on balances, payment dates, and repayment processes.
- Refer disputes, restructuring requests, and complex complaints to the Credit Portfolio Coordinator.
- Accurately capture all client interactions in the loan management system.
- Maintain proper records of calls made, messages sent, payments received and follow ups required.
- Support documentation required for arrears management, restructurings, or escalations.
- Prepare and submit daily and weekly activity summaries to the Credit Portfolio Coordinator.
- Assist with preparation of portfolio reports, aging summaries, and collection trackers.
- Follow up with Receipting or Finance to confirm payment allocations where discrepancies arise.
- Adhere strictly to credit policies, recovery procedures, and regulatory guidelines.
- Always maintain confidentiality of client information.
- Escalate suspected fraud, misrepresentation, or misconduct in line with policy.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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