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About the Organisation
CRB Officer job at Tropical Bank | Apply Now
Kampala, Uganda
Tropical Bank Uganda is a dynamic financial institution committed to delivering inclusive, customer-focused banking solutions that foster economic growth and financial empowerment for individuals, SMEs, and corporate clients across Uganda. Established in 1973 and majority-owned by the Libyan Foreign Bank, the bank has built a strong reputation for reliability, trust, and personalized service, earning recognition for supporting Uganda’s socio-economic development. The bank cultivates a performance-driven, collaborative work culture that values employee growth, innovation, and integrity, offering diverse career opportunities with flexible work arrangements to suit evolving workforce needs. Over the years,
Tropical Bank has evolved from a traditional bank into a modern, tech-savvy financial services provider, integrating digital banking platforms, mobile money, and tailored financial products to serve a broad and expanding customer base. With a steadily growing network of branches across Uganda, the bank maintains a solid footprint in both urban and rural areas. Guided by core values of professionalism, customer centricity, transparency, innovation, and social responsibility, the bank actively participates in CSR initiatives, including financial literacy campaigns, environmental conservation, and community support programs. For more information, visit their website at www.tropicalbank.co.ug.
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in CRB Officer job at Tropical Bank
Full Time
Deadline:
2 Oct 2025
Job Title
CRB Officer job at Tropical Bank
Tropical Bank
Job Description
Job Title: CRB Officer
Organisation: Tropical Bank
Duty Station: Kampala, Uganda
Job Summary: Implement the security strategy of the bank to ensure the safety and security of the bank’s assets, employees, and customers.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
If you meet the above requirements, please submit your application online by sending a cover letter, a detailed CV, and copies of relevant academic and professional certificates to the following email address: recruitment@trobank.com
Deadline: 2nd October 2025
Note:
Tropical Bank Limited is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, national origin or disability status
Only shortlisted candidates will be contacted.
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How to Apply
Provide Regular guidance and training to all staff involved in the sharing and using of credit data through the Credit Reference Bureau.
Coordinate and assist in resolving all disputes/queries from clients and the Bureaus regarding wrong data submitted to the CRB – forward responses to the Senior CRB Officer for review and onward communication to the Bureaus.
Receive invoices and process timely payments to the CRB service providers to avoid penalties and ensures the smooth operation of our credit data management.
Close all paid-off credit facilities, extraction, and weekly circulation of reports.
Take remedial action for all Pending Accounts on the Bureaus.
Analyze input and output CRB files to identify data gaps and follow up on data correction by branches.
Remain updated on changes in regulations and ensure the bank’s credit reporting practices align with current standards.
Identify aspects in processes and systems that can affect the data quality and raise these aspects with the senior CRB officer for resolution.
Resolve issues raised by branches and CRB related to the credit reference process.
Meet the bank’s expected service standards.
Perform monthly reconciliations to make payments to service providers.
Create new users and track the user database on the Credit Reference Bureau.
Handle opening new loan accounts and any other account-related issues.
Ensure CRB data files and other documents are filed and locked appropriately.
Financial Responsibility
Responsible for the individual CRB Budget and targets
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s Degree in Business Administration, Finance, Accounting, or a related field.
Skills & Experience
Experience in banking is an added advantage.
Business Behaviours
Excellent communication and presentation skills.
High ethical standards and integrity.
Neutrality and independence of judgment
Problem-solving abilities.
Proficiency in English Language and any other local language, preferably Luganda
