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Full-time
Counseling Assistants – 4 Positions Job at Sauti 116
Sauti 116
Job Description
Sauti 116 Helpline Uganda is looking for committed individuals to join our team and support callers seeking help through the 116 Helpline.
The role involves offering emotional support, handling sensitive cases, and ensuring appropriate referrals for child protection and related services.
Duties, Roles and Responsibilities
- Receive and respond to calls from the 116 Helpline in a professional and empathetic manner
- Provide basic counseling and psychosocial support to callers
- Identify and assess cases related to child protection, GBV, and other social issues
- Document calls and maintain accurate records in the system
- Refer cases to relevant service providers and authorities when necessary
- Follow up on reported cases to ensure appropriate support is provided
- Maintain confidentiality and adhere to safeguarding standards
- Work collaboratively with team members to ensure quality service delivery
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested applicants who meet the requirements and reside within the Kampala Metropolitan Area are encouraged to apply.
Address applications to the Permanent Secretary, Ministry of Gender, Labour and Social Development and deliver them to the Security Registry.
Deadline: 17th April 2026
NB: Male candidates are encouraged to apply
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