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About the Organisation
Turaco is a fast-growing financial services start-up in East Africa that is bringing a new model to health and risk financing for emerging customers. Turaco is a subscription-based insurance for the mass market bundled with regular transactions that people are already doing. Turaco works through business partnerships to offer affordable insurance products that add real value to people’s lives. At Turaco we value simplicity, communication and transparency and strive to transform the way insurance works. When it comes to claims, our goal is to pay out, and fast. Since launching in Feb 2019, Turaco has acquired 20,000+ end users. Over the next 24 months, that will grow to 500,000+ end users. We are growing very fast, and we need leaders who can grow with us.
Contact Center Associate job at Turaco | Apply Now
Kampala, Uganda
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Contact Center Associate job at Turaco
Full Time
Job Title
Contact Center Associate job at Turaco
Turaco
Job Description
Job Title: Contact Center Associate (No Experience Call Center / Customer Service Jobs)
Organisation: Turaco
Duty Station: Kampala, Uganda
The Contact Center Associate will report to the contact Center team leader/captain. This role is the direct contact between Turaco and its customers. You will speak with customers over the phone to explain insurance products, benefits, and payment methods to customers. You will also upsell and
cross-sell other products that are useful to the customer.
How to Apply
Duties, Roles and Responsibilities
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
All candidates should follow this link. Click Here
Once you click the “Apply button” you will be required to;
Share your details and upload your CV
Answer a questionnaire with 4 areas. To answer make sure the device you are using is can support typing and has a microphone, and camera.
This is an “Evergreen” position. We will continue recruiting for this role on a rolling basis, we do not have a closing date. Please apply whenever you see the role posted on our website.
Telesales
Engage at least 100 customers daily on phone to upsell or cross-sell turaco products while offering excellent customer service.
Follow up and close on initial sales contacts.
Adjust the sales script provided, to better meet the needs and interests of specific individuals within the potential customer list provided.
Achieve agreed-upon sales targets within the stipulated schedule.
Contact Center
Explain technical product features and answer potential and existing customer questions about Turaco products.
Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service.
Product Knowledge; Learn and understand all products and partnerships undertaken by Turaco.
Register new customers into our database and other data entry requests as needed
Address customer inquiries regarding products and claims submission, amongst others in a timely manner.
Respond efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel valued.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Live Turaco’s values – care and protect, do the right thing, and have fun!
A College diploma or Bachelor’s Degree (or equivalent post-secondary qualification) from an accredited Institution
Previous telesales experience, in a contact center, or retail/service center where you have been selling a product or service to a customer directly is preferred.
Fluency in English is a requirement for this role. The ability to communicate with customers who speak your native language (mother tongue) is an added advantage.
Able to constantly operate a computer and record data with proficiency
Exceptional customer service with exceptional verbal and written communication skills.
