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Consultant Functional Support - Agency Banking job at Standard Bank | Apply Now
Are you looking for Bank Jobs in Uganda 2024? If yes, then you might be interested in Consultant Functional Support - Agency Banking job at Standard Bank
Stanbic Bank is one of Uganda's largest and most reputable financial institutions, known for its extensive range of banking products and services tailored to meet the needs of individuals, businesses, and corporations. As a member of the Standard Bank Group, which is Africa's largest banking group by assets, Stanbic Bank benefits from a strong financial foundation and access to a broad network of resources and expertise.
The bank offers a variety of services including personal banking, business banking, corporate and investment banking, and wealth management. Stanbic Bank's personal banking services include savings and current accounts, loans, mortgages, and credit cards, designed to help individuals manage their finances effectively. For businesses, the bank provides customized solutions such as business accounts, trade finance, and cash management services, aimed at supporting the growth and operational efficiency of SMEs and large enterprises.
Stanbic Bank is also a leader in digital banking innovation, offering advanced online and mobile banking platforms that provide customers with convenient, secure, and efficient access to their accounts and banking services. This commitment to technology ensures that clients can manage their finances anytime and anywhere, enhancing their overall banking experience.
The bank is deeply committed to corporate social responsibility, actively participating in initiatives that promote education, health, and economic development in Uganda. Through programs such as the Stanbic National Schools Championship and various community development projects, the bank invests in the future of Ugandan society, reflecting its dedication to making a positive impact.
Stanbic Bank's strong reputation for reliability, customer service excellence, and financial stability makes it a trusted partner for individuals and businesses alike. Its strategic focus on innovation, community engagement, and sustainable growth positions Stanbic Bank as a key player in Uganda's financial sector and a driver of economic progress.
Kampala, Uganda
Full-time
Consultant Functional Support - Agency Banking job at Standard Bank
Standard Bank
Responsible for the day-to-day IT support duties for the Agency Banking Platform by ensuring Information/System confidentiality, integrity, and availability. This role reports to the Lead, Technical Solutions, Agency Banking.
Technical Support and Troubleshooting:
Provide technical assistance to agents and staff on issues related to agency banking platforms.
Diagnose and resolve technical problems, ensuring minimal disruption to services.
System Maintenance and Updates:
Oversee the maintenance of agency banking systems, including software updates and patches.
Ensure systems are secure, up-to-date, and compliant with regulatory requirements.
Training and Development:
Develop and deliver training programs for agents and internal staff on the use of agency banking systems.
Create user manuals and training materials to support ongoing education.
Process Improvement:
Analyze current processes and workflows within agency banking operations.
Recommend and implement improvements to enhance efficiency, accuracy, and customer satisfaction.
Data Analysis and Reporting:
Collect and analyze data on agency banking transactions and performance metrics.
Generate regular reports to inform management decisions and strategic planning.
Compliance and Risk Management:
Ensure agency banking operations comply with relevant laws, regulations, and organizational policies.
Identify potential risks and implement measures to mitigate them.
Stakeholder Coordination:
Collaborate with various stakeholders, including IT, operations, and finance teams, to support agency banking initiatives.
Act as a liaison between agents and the organization to address concerns and feedback.
Product Development and Enhancement:
Assist in the development and enhancement of agency banking products and services.
Gather and document user requirements, and participate in the testing of new features and functionalities.
Customer Support and Relationship Management:
Provide support to agents and customers, ensuring a high level of service and satisfaction.
Build and maintain strong relationships with agency banking partners and stakeholders.
Documentation and Knowledge Management:
Maintain comprehensive documentation of systems, processes, and support activities.
Develop and update knowledge bases and FAQs to facilitate self-service support.
Project Management:
Lead or participate in projects related to the implementation and expansion of agency banking services.
Manage project timelines, deliverables, and resources to ensure successful outcomes.
Market and Technology Research:
Stay informed about industry trends, new technologies, and best practices in agency banking.
Provide insights and recommendations based on market research and competitive analysis.
Customer Experience Enhancement:
Monitor and evaluate customer feedback to identify areas for improvement in agency banking services.
Implement initiatives to enhance the overall customer experience and satisfaction.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Type of Qualification: First Degree
Field of Study: Information Technology or in a computer related field
Type of Qualification: First Degree
Field of Study: Information Technology
Extensive general technical knowledge of information technology infrastructure.
Good knowledge on the Linux environment & Linux Scripting
Good knowledge in managing relational databases.
Ability to interpret complex data into meaningful information.
Programming skills is an added advantage.
Understanding Agile Development Practice
Good System Administration skills
Experience Required
Over 2 years' experience in;
Extensive general technical knowledge of information technology infrastructure.
Good knowledge on the Linux environment & Linux Scripting
Good knowledge in managing relational databases.
Ability to interpret complex data into meaningful information
Programming skills is an added advantage.
Good System Administration skills
Additional Information
Behavioral Competencies:
Adopting Practical Approaches
Articulating Information
Checking Details
Developing Expertise
Documenting Facts
Embracing Change
Examining Information
Interpreting Data
Managing Tasks
Producing Output
Taking Action
Team Working
Technical Competencies:
Agile Development
Documenting
IT Applications
Use of Build and Test Automation
Write Code
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
