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Data Analyst Job at Absa Bank Uganda
Absa Bank Uganda
Job Description
To provides daily, accurate insights on business direction by planning and driving MI processes, interpreting financial and non-financial performance for Retail and Business Banking, and continuously reviewing operational cost efficiencies, while maintaining regular collaboration with other bank units.
Duties, Roles and Responsibilities
- Data Development, Automation, Business Intelligence and Analytics (70%)
- Development and Implementation of the Retail and Business Banking performance Management process, working with the Segment Heads to translate/relate business objectives into role specific performance plans for our people.
- Ensure that data intelligence models and tolls are designed for monitoring and are applied as well as adopted.
- Embed the importance of data Integrity, Quality and Governance.
- Analyze data for Retail and Business Banking and Provide recommendations for improvement.
- Identify and evaluate improvements in performance and present in a compelling and coherent manner.
- Provide Business intelligence information and recommendation to Leadership.
- Champion initiatives across Retail and Business Banking via relevant MI and data generation.
- Planning, organizing and controlling the data analytics reporting framework.
- Develop self-serving dashboards.
- Automate all manual spreadsheets and processes to improve internal customer experience and improving reporting TAT.
- Develop new data solutions including data marts, MI and Analytical models.
- Projects and Initiatives lead.
- Customer Experience (20%)
- Work closely with the analytics team to deliver exceptional business performance through the provision of first-class insights and recommendations as well as business improvement initiatives.
- Share best practise with, and provide feedback to, other members of the Analytics team on all business and people related issues, climate and local development and initiatives.
- Build effective relationships, influence and motivate team leaders to ensure their wholehearted commitment to effective application of performance management
- Timeliness and accuracy of customer-related MI reports (e.g., TAT adherence).
- Improvement in customer experience metrics supported by MI insights (e.g., reduction in complaints, improved service SLAs).
- Number of actionable insights provided that lead to enhanced customer service processes.
- Stakeholder satisfaction score from Retail and Business Banking teams.
- Reduction in service-impacting errors due to improved data quality and reporting
- Self-Development (10%)
- Understand technical/regulatory matters affecting the business. Ultimate responsibility for continuing compliance.
- Completion of annual learning and development targets (technical, leadership, and analytical skills).
- Participation in cross-functional projects or initiatives beyond core responsibilities.
- Adoption of new tools, systems, or analytical methodologies to improve MI effectiveness.
- Feedback score from line manager and key stakeholders during performance reviews.
- Demonstrated improvement in efficiency, decision-support quality, or innovation over the review period
- Any other duties that maybe assigned to you from time to time by the Bank.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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