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Commercial Relationship Manager job at DFCU Bank | Apply Now
Kampala, Uganda
Full Time
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Commercial Relationship Manager job at DFCU Bank
About the Organisation
DFCU Bank is a leading financial institution in Uganda dedicated to transforming lives and businesses through innovative financial solutions that drive economic growth and financial inclusion. Established in 1964 as the Development Finance Company of Uganda, the bank has grown from a development finance institution into a full-fledged commercial bank, with a significant milestone being its acquisition of Crane Bank in 2017. Recognized for its strong financial performance, customer service excellence, and digital banking innovations, dfcu Bank has received multiple industry awards and remains a trusted partner for individuals, SMEs, and corporate clients.
The bank fosters a dynamic and inclusive work culture that emphasizes integrity, customer focus, innovation, teamwork, and excellence, offering employees professional growth, career advancement opportunities, and competitive benefits. With a strong presence across Uganda through an extensive network of branches, ATMs, and digital banking services, dfcu Bank continuously invests in technology to enhance accessibility and efficiency.
Committed to corporate social responsibility, the bank actively supports financial literacy programs, women empowerment initiatives, environmental sustainability efforts, and youth entrepreneurship. Headquartered at 26 Kyadondo Road, Kampala, Uganda, dfcu Bank remains a key driver of financial empowerment and economic development in the country. For more information
Job Title
Commercial Relationship Manager job at DFCU Bank
DFCU Bank
Job Description
Job Title: Commercial Relationship Manager
Company: DFCU Bank
Reports to: Head of Commercial Banking
Location: Head Office
Job Summary:
DFCU Bank is looking for a results-driven Commercial Relationship Manager to oversee and grow relationships within the Commercial and SME segments. The role involves delivering exceptional customer service to assigned clients, ensuring their retention, and deepening engagement by identifying new business opportunities that align with their financial needs. The ideal candidate will actively contribute to portfolio growth, risk management, and overall profitability.
Duties, Roles and Responsibilities
Deliver exceptional relationship management to foster client loyalty, satisfaction, and long-term retention.
Identify and acquire new business opportunities, particularly within the manufacturing sector, with potential for strong growth and return on investment.
Gather and share market intelligence to identify emerging trends, risks, and opportunities, providing timely insights to management.
Ensure superior customer service delivery, maximizing value from existing relationships while attracting new clients.
Collaborate with the Risk Unit to maintain a healthy portfolio and proactively minimize non-performing assets.
Promote deposit mobilization efforts, aiming for a stable, low-cost funding base.
Enhance the Bank’s brand visibility in the SME sector through innovation, responsiveness, and top-tier service delivery.
Document all client engagements, including visits and contracts, and coordinate effectively with internal teams and bank management.
Identify synergy opportunities across departments to maximize service delivery and revenue generation.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in a business-related field from a recognized institution.
Certification as a Credit Analyst is an added advantage.
Minimum of five (5) years of banking experience, with at least two (2) years in relationship management or sales roles.
Comprehensive understanding of the Bank’s products and services.
Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
Strong interpersonal, communication, and negotiation skills.
Highly analytical with the ability to interpret and respond to market trends.
Strong business acumen and customer-centric mindset.
Self-motivated, assertive, and proactive with the ability to meet tight deadlines.
Ability to work independently and collaboratively within a team environment.
Effective time management and pressure handling skills.
Proven ability to adapt to changing customer needs, competitor activity, and market conditions.
How to Apply
If you believe you meet the qualifications outlined above, please submit your application online at:👉 https://careers.dfcugroup.com
Select “Career Opportunities” to begin your application. (For the best experience, use Google Chrome.)
Application Deadline: Thursday, 26th June 2025
Only shortlisted candidates will be contacted.
