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Job Summary

Job Title:
Collections and Recoveries Officer
Employer:
KCB Bank Uganda
Location:
Kampala
Country:
Uganda
Contract Type:
Full-time
Job Category:
Number of Positions:
1
Deadline:
Tuesday, 13 January 2026

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KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda. The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy. KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers. Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment.

Full-time

Deadline: 

13 Jan 2026

Collections and Recoveries Officer Job at KCB Bank Uganda

KCB Bank Uganda

Job Description

Relevant information in respect of collection process to be provided to external debt collection agents to ensure timely managing of collections on their part.

Compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory Compliance matters.

Duties, Roles and Responsibilities

  • Utilising effective collection methods and tactics to recover money on all accounts on the unsecured loss and written off portfolios.
  • Provide feedback: risk trends within geographical/social and economic environment recommendation either to reduce risk or to take advantage of risk
  • Relevant information in respect of collection process to be provided to external debt collection agents to ensure timely managing of collections on their part.
  • Compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory Compliance matters.
  • Reporting any breaches and exposures to the Supervisor, loss and written off recoveries.
  • Action all incoming correspondence/Queries/Filing & Capture concise details of recoveries and information required/provided.
  • Manage, monitor, drive process and turnaround time & educate customers and colleagues.
  • Scrutinising of the Debts Written-off Register to ensure that recoveries are still being pursued pro-actively on debts where recovery is still considered possible.
  • Reconciliation of the Loan Recovery Suspense

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV. 

Click Here 

Deadline: 13th January 2026 

Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.

Click here to apply

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Collections and Recoveries Officer Job at KCB Bank Uganda

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