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Collections Agent job at Fido | Apply Now
Kampala, Uganda
Full Time
Are you looking for Administrative jobs in Uganda 2024 today? then you might be interested in Collections Agent job at Fido
About the Organisation
Fido is a pioneering digital financial services company founded in 2015 and based in Accra, Ghana, with a mission to empower individuals and entrepreneurs by providing instant access to credit through an advanced mobile platform. Recognized for its innovative approach, Fido has served over 450,000 customers and disbursed more than 2 million credits, demonstrating its commitment to financial inclusion.
The company fosters a dynamic and inclusive work culture, emphasizing transparency, reliability, and fairness, and offers diverse job opportunities in technology, customer service, and finance with flexible arrangements. Licensed by the Bank of Ghana as a Tier 3 Microfinance Institution, Fido operates under strict regulatory oversight to ensure financial integrity.
Continuously evolving, Fido integrates cutting-edge technology to enhance user experience and accessibility, positioning itself as a leader in the digital banking sector. Guided by core values of being trustworthy, cool, and innovative, the company is dedicated to creating an inspiring brand that resonates with customers.
Through its corporate social responsibility initiatives, Fido contributes to economic empowerment and financial literacy in the communities it serves. For more information, visit their official website at gh.fido.money.
Fido empowers millions across Africa to take control of their finances with ease. As a leader in cutting-edge financial technology, Fido clears the way for building credit, securing instant loans, making smart investments, and obtaining tailored insurance. No banker’s hours, no hidden fees—just endless opportunities.
From city centers to rural communities, Fido is breaking barriers and creating financial freedom, providing access to innovative tools and services that foster growth and empowerment. By leveraging advanced technology, Fido is shaping a future of opportunity and financial inclusion across the continent.
Join the team and be a part of leading this transformative change, driving impact where it matters most.
Job Title
Collections Agent job at Fido
Fido
Job Description
We are Searching for Collections Agent to recover overdue loans through planned interactions and scripted processes .The Collections agent provides front line support and builds relationships with Fido clients to repay loan instalments while achieving the set targets.
This role is key in supporting the delivery of the company key performance targets and the client relations strategy by working collaboratively with other collection agents/officers under the supervision of a team leader or an associate manager while working to schedule, deliver financial targets and provide an exceptional client experience.
Work with the head of department though the team leaders and managers on the creation and delivery of the recovery strategy, creating an environment where the agent can take proactive ownership of the client loan repayment journey, and provide solutions in order to improve loan repayments collections.
Duties, Roles and Responsibilities
Essential Duties and Responsibilities:
Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, policies and procedures.
Manage large numbers of inbound and outbound calls in a timely manner
Interviewing clients telephonically to establish their ability to pay debt.
Negotiate partial repayments and payment plans when possible
Use various skip tracing methods to locate clients and confirm repayments
Respond appropriately & timely to customer’s Queries/complaints
Follow communication “scripts” when handling different topics
Identify customer needs, clarify information, investigate and provide relevant solutions
Build sustainable relationships and engage customers by going an extra mile
Keep records of all conversations on our collection systems in a comprehensive way.
Meet personal qualitative and quantitative targets
De-escalate situations involving dissatisfied customers while offering assistance and support
Guide customers through troubleshooting and using products and services
Diligently perform other official tasks assigned to you.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Qualification and Requirements:
Bachelor’s Degree
Must have 2 years or more experience in a similar role within a fintech or financial company
Proficiency in Microsoft Office Applications, ability to use excel in generating reports is a plus
Strong written and verbal communication
Great active listening skills
How to Apply
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Now Button" Below to submit your Application
Deadline: 22nd November 2024
