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Job Summary

Job Title:
Collection Call Centre Agents
Employer:
Tugende
Location:
Headquarters, Kampala
Country:
Uganda
Contract Type:
Full-time
Job Category:
Business administration jobs
Number of Positions:
1
Deadline:
Saturday, 31 January 2026

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Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive. Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1) own income‑generating assets, 2) build a verifiable digital credit profile, and 3) earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e‑commerce opportunities, and on‑demand credit lines. Tugende has financed 70,000+ clients and has hundreds of employees serving clients across its branches in Uganda and Kenya.

Full-time

Deadline: 

31 Jan 2026

Collection Call Centre Agents Job at Tugende

Tugende

Job Description

The Collection Call Centre Agent at Tugende, will be responsible for managing and recovering outstanding debts from customers. This role involves contacting delinquent accounts, negotiating payment plans and ensuring that collection processes comply with legal and company policies. Work to resolve payment issues, provide exceptional customer service and achieve collection targets while maintaining a professional and empathetic approach.

Duties, Roles and Responsibilities

  • Account Management: Monitor and manage assigned accounts to identify overdue payments.
  • Customer Contact: Initiate contact with borrowers via phone, email, or mail to discuss their accounts and arrange repayment plans.
  • Negotiation: Negotiate repayment terms and schedules with borrowers to ensure timely debt recovery.
  • Payment Processing: Facilitate the processing of payments and update account records accordingly.
  • Record Keeping: Maintain accurate and detailed records of all collections activities and communications.
  • Reporting: Prepare and submit regular reports on collections activities, outstanding debts, and recovery performance.
  • Compliance: Ensure all collections activities comply with internal policies and relevant legal and regulatory requirements.
  • Collaboration: Work closely with the underwriting team and other departments to resolve issues related to loan repayment.
  • Customer Service: Provide excellent customer service by addressing borrower inquiries and concerns professionally and empathetically.
  • Continuous Improvement: Identify and recommend improvements to the collections process and strategies to enhance recovery rates.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

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Collection Call Centre Agents Job at Tugende

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