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• Onboarding and renewal of all AAR insured clients
• To ensure that the data input into the system is accurate and consistent.
• Ensure that all members enrolled are on boarded onto the Smart system.
• Processing & issuing of clients’ policy documents upon enrollment.
• Ensure that enrolled members are assigned the right product and cards as per company payment.
• Respond to client queries or inquiries on member biodata and benefits.
• Responsible for effecting all changes and adjustments to client member bio data and benefits as per policy.
• Liaise with the customer care team to ensure customer satisfaction.
• Any other duties as may be assigned by your Supervisor

Key Performance Areas:

• Membership data enrollment and renewals.
• Accuracy and consistency of data entry.
• Resolving discrepancies in information in both systems.
• Membership card printing.
• Policy document processing