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About the Organisation
Uwezo Financial Services Limited, also known as Uwezo Microfinance, has been providing microcredit services in Kampala since 2019 and more recently in Mbarara. The company focuses on empowering individuals through innovative financial solutions, promoting financial discipline, and helping clients achieve success. Uwezo offers products that are accessible, simple, and customer-focused, integrating technology to ensure customers have control over their finances in a safe and enjoyable way.
Collection/Relationship Officer job at Uwezo Financial Services Limited | Apply Now
Kampala, Uganda
Uwezo Microfinance is a prominent financial institution dedicated to providing accessible and affordable financial services to underserved communities, empowering individuals and small businesses to improve their livelihoods. With a strong reputation for reliability and customer-centric services, Uwezo Microfinance is recognized for its role in promoting financial inclusion and supporting economic growth in Uganda.
The company fosters a work culture based on integrity, innovation, and teamwork, offering employees opportunities for professional development and work-life balance through flexible job arrangements. Established with a vision to bridge the financial gap for low-income earners, Uwezo Microfinance has evolved to become a key player in the microfinance sector, leveraging technology to offer tailored loan products, savings plans, and financial education.
Operating across Uganda, Uwezo continues to expand its reach, serving thousands of clients in both urban and rural areas. Guided by core values of empowerment, transparency, and community development, Uwezo also prioritizes corporate social responsibility initiatives that focus on education, healthcare, and poverty alleviation. The company is committed to fostering positive social impact and sustainable development. For more information, visit www.uwezomicrofinance.com.
Are you looking for Administrative jobs in Uganda 2025 today? then you might be interested in Collection/Relationship Officer job at Uwezo Financial Services Limited
Full Time
Deadline:
31 Mar 2025
Job Title
Collection/Relationship Officer job at Uwezo Financial Services Limited
Uwezo Financial Services Limited
Job Description
The Collection/Relationship Officer will be responsible for collecting customer repayments promptly and securely. This role involves maintaining a strong portfolio, ensuring timely loan repayments, and providing support and education to customers regarding loan terms and financial responsibility. The officer will also proactively address repayment issues and maintain accurate records of collections.
Key responsibilities include:
Collect and deposit customer repayments on time and securely.
Build and maintain strong customer relationships to ensure consistent loan repayment.
Educate customers on the terms of their loans, repayment schedules, and the importance of financial discipline.
Identify and address repayment issues proactively to ensure smooth cash flow.
Maintain daily records of collections and submit daily collection reports.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLINE APPLICATION ONLY!
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How to Apply
Collect and bank customer repayments securely and on time.
Develop and maintain a portfolio of clients.
Build and nurture strong customer relationships for consistent loan repayments.
Educate customers on loan terms and encourage financial discipline.
Identify repayment issues and address them proactively.
Ensure accurate record-keeping and provide daily reports on collections.
Contribute to the overall success of the team by meeting set targets.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
A Bachelor’s Degree, Diploma, or Certificate in Business Administration, Finance, Marketing, or a related field.
“O” Level Certificate with a credit in English and Mathematics (an added advantage) and at least 2 principal passes at “A” Level.
Fluency in Luganda (spoken and written).
Strong interpersonal and communication skills.
High integrity and ability to handle cash securely.
Previous experience in collections, sales, or customer service (1 to 2 years) is an advantage but not required; freshers are encouraged to apply.
Age: 20-35 years.
