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Job Summary
Job Title:
Client Responsiveness & Accountability (CRA) Volunteer
Employer:
International Rescue Committee (IRC)
Location:
Country:
Contract Type:
Full-time
Job Category:
Monitoring and Evaluation jobs
Number of Positions:
1
Deadline:
Monday, 8 April 2024
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Client Responsiveness & Accountability (CRA) Volunteer job at International Rescue Committee (IRC) | Apply Now
Kampala, Uganda
The International Rescue Committee (IRC) is a global humanitarian organization dedicated to helping people whose lives and livelihoods are shattered by conflict, disaster, and climate change to survive, recover, and regain control of their futures. Founded in 1933 at the call of Albert Einstein, the IRC has grown into a highly respected non-governmental organization, consistently recognized for its rapid response, effective programming, and commitment to innovation in humanitarian aid.
With operations in over 40 countries and offices in major cities worldwide, the IRC employs thousands of professionals and volunteers, fostering a dynamic and inclusive work culture that values diversity, resilience, and impact-driven solutions. The organization offers a wide range of job opportunities, from emergency response roles to long-term development initiatives, with flexible work arrangements to accommodate various needs.
Emphasizing innovation, the IRC leverages data-driven approaches and technology to enhance its service delivery, addressing critical issues such as health, education, economic recovery, and refugee resettlement. Rooted in core values of integrity, accountability, service, and equality, the IRC upholds a strong commitment to corporate social responsibility, partnering with governments, businesses, and local communities to create sustainable solutions for vulnerable populations. Through its pioneering efforts in crisis response and advocacy, the IRC continues to shape the future of humanitarian aid. For more information, visit their official website at www.rescue.org.
Are you looking for Monitoring and Evaluation jobs in Uganda 2024? If yes, then you might be interested in Client Responsiveness & Accountability (CRA) Volunteer job at International Rescue Committee (IRC)
Full-time
Deadline:
8 Apr 2024
Client Responsiveness & Accountability (CRA) Volunteer job at International Rescue Committee (IRC)
International Rescue Committee (IRC)
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
The International Rescue Committee (IRC) is one of the world's leading crisis response agencies, providing life-saving assistance and supporting recovery and reconstruction for people affected by war and natural disasters. Active in public health, education, livelihoods, women's empowerment, youth development, and protection and promotion of rights, IRC assists people from harm to home.
The IRC was registered in Uganda in mid-1998 and implements rehabilitation activities in the sectors of Child and Youth Protection and development, Health, Economic recovery and Development and women protection and empowerment as well as contributing to the response to the Southern Sudanese Refugee situation. IRC Uganda has a head office in Kampala, field offices in Kiryandongo, Lamwo, Moroto, Kyaka and West Nile.
Job Overview:
Working under the supervision and guidance of the MEAL Officer and the CRA manager, the volunteer will be based at IRC Urban Office in Kampala. The CRA volunteer will work closely with all program staff in the field to support IRC client engagement commitments, contribute towards improving program quality and accountability through documenting tracking for client feedback and rumors, enhance client feedback data management systems and processes across all IRC programs. The position will support measurement in the Field Office. The CRA volunteer will support the project team in managing client feedback arising from project implementation to support the realization of the organization’s commitment of having clients at the center of program implementation.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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Conduct regular FGDs and meetings with different stakeholders to solicit feedback on Kulea Watoto project work in consultation with the MEAL officer.
During distributions, establish a help desk/information table for the community members to answer beneficiary comments/questions. After the distribution, prepare help desk reports on the distribution.
Prepare CRA reports based on consolidated analysis of client feedback recorded via proactive and reactive channels, to be discussed at field meetings and project review meetings.
Work with the Kulea Watoto project team to update client feedback registers and databases.
Collect and manage feedback and complaints from Kulea Watoto project clients including tracking timeliness of response to feedback and complaints.
Support data entry of feedback data into the online Client Feedback database.
Participate in all project information sharing activities on accountability to identify and document relevant feedback for the program.
Working closely with the MEAL Officer to monitor adherence to the client responsiveness SoPs.
Compile weekly reports and share with supervisor highlighting achievements in the week, challenges, and support needs.
Work closely with program teams to raise awareness on feedback information such as the feedback channels factoring in the vulnerability groups.
Any other duties assigned by the supervisors.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Diploma in Statistics, social sciences, demography, Economics, or related field. Computer literate in MS Office.
Applications and Certificate in Monitoring and Evaluation is an added advantage.
At least one year of working experience in a related field.
Previous work with an NGO in similar programs.
Remains productive when under pressure.
Ability to enhance good interpersonal relationships.
Good communication skills.
A good command of both written and spoken English.
Excellent organizational skills.
Works collaboratively with team members to achieve results.
Relates and works well with people of different cultures, gender, and backgrounds.
Flexibility and prepared to work additional hours.
Ability to multi-task.
Ability to work both independently and as part of a team.
Able to respond rapidly to changing environments yet remain productive and focused.
Strong and fast computer skills (Primarily Word, Excel, and Power Point and Outlook).
Familiar with digital data collection and analysis packages (KOBO Toolbox, ODK Collect, MS Excel, SPSS, Commcare)
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
