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Client Responsiveness & Accountability (CRA) Volunteer job at International Rescue Committee (IRC) | Apply Now

Are you looking for Monitoring and Evaluation jobs in Uganda 2024? If yes, then you might be interested in Client Responsiveness & Accountability (CRA) Volunteer job at International Rescue Committee (IRC)

Kampala, Uganda

Full-time

Deadline: 

April 8, 2024 at 2:00:00 PM

About the Organisation

The International Rescue Committee is a global humanitarian aid, relief, and development nongovernmental organization.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises and helps people to survive and rebuild their lives. The International Rescue Committee provides vital support to Ugandans who are rebuilding from decades of war while hosting a growing influx of refugees from South Sudan and the Democratic Republic of Congo.

Founded in 1933, the International Rescue Committee (www.rescue.org) is a world leader in relief, rehabilitation and post-conflict development services for those uprooted or affected by violent conflict and oppression. The IRC is currently working in over 40 countries around the world, addressing both the immediate and lifesaving needs of conflict affected people in emergencies and the reconstruction needs of post-conflict societies.

The IRC began programming in northern Uganda in 1998 in response to mass displacement and devastation wrought by rebel group, the Lord’s Resistance Army. In 2002, the IRC expanded to the remote, conflict-affected region of Karamoja and in 2011, began working with refugees in Kampala. Monitoring the influx of South Sudanese refugees at the end of 2015, the IRC began scaling up its response to refugees arriving in the West Nile region. By promoting durable solutions that deliver on the interdependent aims of saving lives, strengthening institutions, and supporting social cohesion, the IRC in Uganda is laying the building blocks for long-term stability and development –bringing people from harm to home. The IRC currently works in 9 districts in Uganda, including Kitgum, Lamwo, Kyegegwa, Moroto, Amudat, Yumbe, Arua, Kasese and Kampala.

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Job Title

Client Responsiveness & Accountability (CRA) Volunteer job at International Rescue Committee (IRC)

Job Description

The International Rescue Committee (IRC) is one of the world's leading crisis response agencies, providing life-saving assistance and supporting recovery and reconstruction for people affected by war and natural disasters. Active in public health, education, livelihoods, women's empowerment, youth development, and protection and promotion of rights, IRC assists people from harm to home.

The IRC was registered in Uganda in mid-1998 and implements rehabilitation activities in the sectors of Child and Youth Protection and development, Health, Economic recovery and Development and women protection and empowerment as well as contributing to the response to the Southern Sudanese Refugee situation. IRC Uganda has a head office in Kampala, field offices in Kiryandongo, Lamwo, Moroto, Kyaka and West Nile.

Job Overview:
Working under the supervision and guidance of the MEAL Officer and the CRA manager, the volunteer will be based at IRC Urban Office in Kampala. The CRA volunteer will work closely with all program staff in the field to support IRC client engagement commitments, contribute towards improving program quality and accountability through documenting tracking for client feedback and rumors, enhance client feedback data management systems and processes across all IRC programs. The position will support measurement in the Field Office. The CRA volunteer will support the project team in managing client feedback arising from project implementation to support the realization of the organization’s commitment of having clients at the center of program implementation.

Duties and Responsibilities

  • Conduct regular FGDs and meetings with different stakeholders to solicit feedback on Kulea Watoto project work in consultation with the MEAL officer.

  • During distributions, establish a help desk/information table for the community members to answer beneficiary comments/questions. After the distribution, prepare help desk reports on the distribution.

  • Prepare CRA reports based on consolidated analysis of client feedback recorded via proactive and reactive channels, to be discussed at field meetings and project review meetings.

  • Work with the Kulea Watoto project team to update client feedback registers and databases.

  • Collect and manage feedback and complaints from Kulea Watoto project clients including tracking timeliness of response to feedback and complaints.

  • Support data entry of feedback data into the online Client Feedback database.

  • Participate in all project information sharing activities on accountability to identify and document relevant feedback for the program.

  • Working closely with the MEAL Officer to monitor adherence to the client responsiveness SoPs.

  • Compile weekly reports and share with supervisor highlighting achievements in the week, challenges, and support needs.

  • Work closely with program teams to raise awareness on feedback information such as the feedback channels factoring in the vulnerability groups.

  • Any other duties assigned by the supervisors.

Become a CPA

Qualifications and Competencies

  • Diploma in Statistics, social sciences, demography, Economics, or related field. Computer literate in MS Office.

  • Applications and Certificate in Monitoring and Evaluation is an added advantage.

  • At least one year of working experience in a related field.

  • Previous work with an NGO in similar programs.

  • Remains productive when under pressure.

  • Ability to enhance good interpersonal relationships.

  • Good communication skills.

  • A good command of both written and spoken English.

  • Excellent organizational skills.

  • Works collaboratively with team members to achieve results.

  • Relates and works well with people of different cultures, gender, and backgrounds.

  • Flexibility and prepared to work additional hours.

  • Ability to multi-task.

  • Ability to work both independently and as part of a team.

  • Able to respond rapidly to changing environments yet remain productive and focused.

  • Strong and fast computer skills (Primarily Word, Excel, and Power Point and Outlook).

  • Familiar with digital data collection and analysis packages (KOBO Toolbox, ODK Collect, MS Excel, SPSS, Commcare)

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How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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