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Client Relations Officer (Field-Based – Science Background) job at Cerba Lancet Uganda | Apply Now
Uganda
Full Time
Are you looking for Medical jobs in Uganda 2025 today? then you might be interested in Client Relations Officer (Field-Based – Science Background) job at Cerba Lancet Uganda
About the Organisation
Cerba Lancet Uganda Ltd is a leading private diagnostic pathology service provider in Uganda. Established in April 2009, the organization operates under the Cerba Lancet East Africa network (headquartered in Nairobi, Kenya) and is part of the wider Cerba Lancet Africa group with headquarters in South Africa.
With a growing footprint of 14 laboratories across Uganda, including five accredited by SANAS and KENAS, Cerba Lancet Uganda sets the standard for quality and innovation in diagnostic services.
Job Title
Client Relations Officer (Field-Based – Science Background) job at Cerba Lancet Uganda
Cerba Lancet Uganda
Job Description
Job Opportunity: Client Relations Officer (Field-Based – Science Background)
Organization: Cerba Lancet Uganda
Location: Upcountry (Field-Based)
Reporting to: Business Development Manager
Application Deadline: 10th August 2025
Position Summary:
The Client Relations Officer (CRO) will support the Sales and Business Development teams in driving business growth, client engagement, and the promotion of Cerba Lancet Uganda’s services across the country. The role involves field-based interaction with healthcare providers and other stakeholders in the medical ecosystem.
Duties, Roles and Responsibilities
Sales & Client Engagement
Promote and sell Cerba Lancet Uganda's services to meet or exceed assigned targets.
Identify client needs, pain points, and escalate unresolved concerns for action.
Conduct client visits and organize meetings (e.g., CMEs, roundtable discussions) to build rapport and drive sales.
Educate prospective clients while supporting existing ones with product and service information.
Develop and execute a territory action plan aligned with sales objectives.
Submit weekly sales and revenue reports in line with internal reporting standards.
Marketing & Relationship Management
Promote company services using approved marketing materials.
Build and maintain strong relationships with key client contacts.
Track and address customer feedback, compliments, and complaints.
Monitor customer satisfaction throughout their service journey.
Ensure both Cerba Lancet Uganda and clients comply with service agreements (SLAs).
Attend relevant conferences, seminars, and stakeholder meetings on behalf of the company.
Contribute to marketing strategy development by providing field insights and competitor intelligence.
Business Development
Conduct outreach through cold calls and relationship-building initiatives.
Advise clients on optimizing their engagement with Cerba Lancet Uganda through policy and SLA awareness.
Facilitate seamless handovers during territory reassignment by coordinating with fellow CROs.
Maintain up-to-date business and client information databases.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Key Competencies:
Technical Skills:
Strong analytical, numerical, and problem-solving skills
Attention to detail and organizational efficiency
Ability to inspire and uphold operational excellence
High level of integrity and confidentiality
Proficiency in data handling and report writing
Behavioral Skills:
Ability to work independently with accountability
Capable of performing under pressure and meeting deadlines
Skilled in conflict resolution and client communication
Respectful and culturally sensitive interpersonal skills
Qualifications & Experience:
A Bachelor’s degree in Biochemistry or a Science-related field
1–2 years of relevant experience in a similar role, preferably in healthcare or diagnostics
Possession of a valid Class A driving permit
Willingness to work in upcountry locations and travel frequently
How to Apply
Interested candidates should submit their application via email to: hr@lancet.co.ug
Deadline: 10th August 2025
Your application must include the following:
Updated CV
Copies of academic qualifications
Contact details and references
Bio-data and expected salary package
Note: Only online applications will be considered.
Please Note:
Only shortlisted candidates will be contacted.
Shortlisted candidates will be required to complete an assessment test.
If you do not hear from us within 30 days, kindly consider your application unsuccessful. However, your details will be kept on file for future opportunities.
Cerba Lancet Uganda is an equal opportunity employer. We thank you for your interest in joining our team.
