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Duties and Responsibilities

• In liaison with the head of claims, carry our inspection and collect information relevant to the claims department.

• Prepare necessary reports on inspected claims

• Receive, register and process all claims for all classes as assigned

• Verify quotations for all classes of insurance

• Assess liability of policies including verification of premiums

• Identify claims that don’t qualify for settlement and arrange for repudiation in consultation with the head of claims

• Following up subrogation recoveries

• Check all claim files for payment before they are approved by the head of claims

• Attend to clients and broker queries in liaison with the head of claims

• Ensure that all salvage is collected and disposed in time and ensure that salvage register is kept up to date

• Preparing monthly claims report in liaison with the head of claims.

• Settle claims within policy terms without exception

• Ensure only qualified and experiences are appointed to handle various claims

• Advise underwriters on any risk improvement measures noted in any policy

• Keep track of claim ratios and discuss the same during monthly renewal meetings

• Regular Meetings with Surveyor, and garages to check the feedback and discuss critical claims.

• Rotation of Surveyor, Garages and other service providers.

• Investigation to be used as effective tool for claim cost curtailment.

• Empanelment of workshops in consultation with the head of claim