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Full-time
Claims Officer Job at Goldstar Insurance Company Limited
Goldstar Insurance Company Limited
Job Description
Goldstar Insurance Company Limited, invites applications from suitably qualified and experienced professionals for the position of Claims Officer. The successful candidate will manage a portfolio of Engineering, Property, Liability, Marine, and other miscellaneous claims in line with approved SOPs, assess policy coverage, liability, and quantum, coordinate loss investigations, handle reinsurance notifications and recoveries, liaise with reinsurers and brokers, maintain accurate claim records, and communicate effectively with all stakeholders.
Duties, Roles and Responsibilities
- Manage and process claims across multiple classes including Engineering, Property, Liability, Marine, and Miscellaneous.
- Assess policy coverage, liability, and quantum in line with policy terms and conditions.
- Coordinate and supervise loss investigations and appoint assessors, surveyors, and adjusters as required.
- Handle reinsurance notifications, documentation, and recoveries.
- Liaise with reinsurers, brokers, loss adjusters, service providers, and clients.
- Ensure claims are handled in compliance with approved Standard Operating Procedures (SOPs) and regulatory requirements.
- Maintain accurate and up-to-date claims records in the claims management system.
- Prepare claims reports, reserves, and settlement recommendations.
- Communicate effectively with all stakeholders on claim status and outcomes.
- Support continuous improvement of claims processes and customer service standards.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested candidates should submit their application letter, CV, and relevant certificates to: goldstar@goldstarinsurance.com.
NB: Only shortlisted candidates will be contacted.
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