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Call Centre Agent - Part Time job at Unifi Africa | Apply Now
Are you looking for Customer Service jobs in Uganda 2024 today? then you might be interested in Call Centre Agent - Part Time job at Unifi Africa
About the Organisation
Unifi, Inc., established in 1971 and headquartered in Greensboro, North Carolina, is a leading international textile manufacturing company specializing in polyester yarns. The company is committed to delivering innovative, sustainable, and high-quality fiber solutions, serving diverse markets including apparel, automotive, and home furnishings. Unifi has earned recognition for its dedication to excellence and sustainability, notably through its REPREVE brand, which transforms recycled materials into performance fibers.
The organization fosters a collaborative work culture that emphasizes integrity, innovation, and continuous improvement, offering employees opportunities for professional growth and development. Unifi operates globally, with facilities in the United States, Colombia, El Salvador, and Brazil, employing approximately 2,900 individuals.
The company's business model centers on providing recycled and synthetic fiber solutions, utilizing advanced technologies to meet the evolving needs of its customers. Unifi actively engages in corporate social responsibility initiatives, focusing on environmental sustainability and community development. For more information, visit their official website at https://unifi.com.
Unifi Africa is a fast-growing financial technology company currently operating in Zambia, Tanzania and South Africa and most recently Uganda. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by internal IT and data analytics teams.
Kampala, Uganda
Part Time
Job Title
Call Centre Agent - Part Time job at Unifi Africa
Unifi Africa
Job Description
Job Title: Call Centre Agent - Part Time (Several Fresher Customer Service Jobs)
Organisation: Unifi Africa
Duty Station: Kampala, Uganda
We are looking for energetic individuals with a good understanding of customer service principles and best practices to form part of our customer service call centre team.
Duties, Roles and Responsibilities
Operational
Answer incoming calls and respond to clients.
Manage and resolve client’s complaints
Sell and market Unifi Credit products to customers.
Identify and escalate issues to supervisors.
Provide product and service information to clients.
Research required information using available resources.
Research, identify, and resolve client’s complaints using applicable system.
Process, queries, and applications (Employment verification, New employer and Data check).
Route calls to appropriate personnel.
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends to clients calls.
Follow up and encourage clients to make timely loan repayments/payables/arrears.
Complete call logs and reports.
Other
Actively participate in all brand awareness and marketing activities
Maintain thriving relationships with customers and stakeholders.
Make Unifi a fun place to work!
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Requirements:
Experience in a customer facing service role.
A relevant diploma or degree is preferred but not required.
How to Apply
All candidates should apply online at the Apply Button below.
Deadline: 27th November 2024
