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Job Summary

Job Title:
Call Center Team Lead – 4 Positions
Employer:
Mogo Uganda
Location:
Kampala
Country:
Uganda
Contract Type:
Full-time
Job Category:
Business administration jobs
Number of Positions:
1
Deadline:
Friday, 2 January 2026

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MOGO Uganda, a subsidiary of Eleving Group, is a leading asset financing company dedicated to providing accessible financial solutions, including boda boda financing, car logbook loans, and smartphone financing, to empower individuals in achieving their mobility and personal goals. The company has earned a strong reputation for its customer-centric approach, offering personalized services that cater to the unique needs of its clients. MOGO Uganda fosters an inclusive and dynamic work culture, emphasizing open communication, professional development, and a balance between corporate performance and a startup mindset. Employees benefit from equal opportunities, continuous learning, and active social engagements. The company is committed to innovation, exemplified by its partnership with Zembo Motorcycles to promote electric mobility solutions in Uganda, reflecting its dedication to sustainable and eco-friendly transportation options. With a diverse team of over 2,300 professionals across three continents, MOGO Uganda upholds core values of accessibility, care, trustworthiness, and transparency. Demonstrating its commitment to corporate social responsibility, the company actively engages in community initiatives, such as supporting local foundations and promoting environmental sustainability. For more information on career opportunities and services, visit MOGO Uganda's official website at www.mogo.co.ug.

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Full-time

Deadline: 

2 Jan 2026

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Call Center Team Lead – 4 Positions Job at Mogo Uganda

Mogo Uganda

Job Description

MOGO Uganda is seeking four (4) experienced and results-driven Call Center Team Leads to oversee daily call center operations, manage and motivate customer service teams, and ensure high-quality customer interactions. The role focuses on driving performance, improving service standards, and supporting the achievement of business targets.

Duties, Roles and Responsibilities

  • Supervise and manage a team of call center agents to ensure optimal performance and productivity
  • Monitor inbound and outbound call activities to ensure service quality, compliance, and efficiency
  • Set daily, weekly, and monthly performance targets and track team KPIs
  • Coach, mentor, and train call center agents to improve customer engagement and resolution rates
  • Handle escalated customer issues and ensure timely and professional resolution
  • Prepare and submit regular performance, productivity, and customer service reports
  • Ensure adherence to company policies, procedures, and regulatory requirements
  • Collaborate with other departments to improve customer experience and operational effectiveness
  • Support recruitment, onboarding, and performance evaluations of call center staff
  • Drive continuous process improvement initiatives within the call center

Qualifications, Education and Competencies

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See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

All suitably qualified and interested candidates should send their applications and up-to-date CVs to: careers@mogo.co.ug with the subject “Technical Support Specialist”

Deadline: 2nd January 2026

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Call Center Team Lead – 4 Positions Job at Mogo Uganda

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