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Full-time
Call Center Team Lead – 4 Positions Job at Mogo Uganda
Mogo Uganda
Job Description
MOGO Uganda is seeking four (4) experienced and results-driven Call Center Team Leads to oversee daily call center operations, manage and motivate customer service teams, and ensure high-quality customer interactions. The role focuses on driving performance, improving service standards, and supporting the achievement of business targets.
Duties, Roles and Responsibilities
- Supervise and manage a team of call center agents to ensure optimal performance and productivity
- Monitor inbound and outbound call activities to ensure service quality, compliance, and efficiency
- Set daily, weekly, and monthly performance targets and track team KPIs
- Coach, mentor, and train call center agents to improve customer engagement and resolution rates
- Handle escalated customer issues and ensure timely and professional resolution
- Prepare and submit regular performance, productivity, and customer service reports
- Ensure adherence to company policies, procedures, and regulatory requirements
- Collaborate with other departments to improve customer experience and operational effectiveness
- Support recruitment, onboarding, and performance evaluations of call center staff
- Drive continuous process improvement initiatives within the call center
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: careers@mogo.co.ug with the subject “Technical Support Specialist”
Deadline: 2nd January 2026
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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