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Call Center Retention Agent (Multiple positions) job at C-Care Uganda | Apply Now
Full Time
Are you looking for administrative jobs in Uganda 2025 today? then you might be interested in Call Center Retention Agent (Multiple positions) job at C-Care Uganda
About the Organisation
C-Care Limited, established in 1972, is a leading healthcare provider in Mauritius and the Indian Ocean region, dedicated to delivering compassionate and high-quality medical services that prioritize patient well-being. The company operates prominent healthcare facilities, including C-Care Darné and C-Care Wellkin hospitals, as well as C-Care Grand Baie and C-Care Tamarin outpatient centers, complemented by a network of C-Lab medical laboratories and C-Pharma pharmacies.
Renowned for its medical expertise and patient-centered approach, C-Care fosters a work culture rooted in core values of medical excellence, approachability, and transparency. The organization offers diverse career opportunities with flexible arrangements, encouraging continuous professional development within a supportive environment.
As part of its commitment to innovation, C-Care integrates advanced technologies to enhance healthcare delivery. The company's corporate social responsibility initiatives include partnerships with NGOs like Friends of the Environment for ecological projects such as 'One Life, One Tree,' which involves planting a tree for every birth at their facilities. For more information, visit their official website at www.c-care.com
Job Title
Call Center Retention Agent (Multiple positions) job at C-Care Uganda
C-Care Uganda
Job Description
The Call Center Retention Agent will be responsible for engaging with customers, resolving their inquiries, and ensuring high levels of satisfaction. The role involves handling calls, maintaining client relationships, and identifying opportunities to enhance service delivery. The ideal candidate should be customer-focused, proactive, and possess strong communication skills.
Duties, Roles and Responsibilities
Handle inbound and outbound calls professionally.
Address customer concerns and provide effective solutions.
Strengthen customer relationships to enhance retention.
Promote healthcare services and products to existing clients.
Maintain accurate records of customer interactions.
Collaborate with other teams to improve service delivery.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A diploma or bachelor’s degree in a relevant field.
Experience in customer service, call center operations, or a related role is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving and negotiation abilities.
Ability to work in a fast-paced environment.
How to Apply
Interested candidates should send their application, CV, and academic documents to hrug@c-care.ug or visit www.c-care.com/ug/job for more details.
