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Full-time
Call Center Counselors (6 Positions) Job at Sauti 116
Sauti 116
Job Description
We Are Hiring – Call Center Counselors (6 Positions)
Sauti116 Helpline is looking for passionate individuals to join our team and support clients through the 116 Helpline.
The Call Center Counselor will handle incoming calls on the 116 Helpline, providing emotional support, guidance, and referrals to clients in need. The role requires professionalism, empathy, and the ability to handle sensitive cases effectively.
Duties, Roles and Responsibilities
- Receive and respond to calls on the 116 Helpline
- Provide counseling and psychosocial support to clients
- Identify and assess cases related to child protection and social welfare
- Record and document call information accurately
- Refer cases to relevant service providers and authorities
- Maintain confidentiality and adhere to safeguarding standards
- Follow up on cases where necessary to ensure appropriate support
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested applicants who meet the requirements and reside within the Kampala Metropolitan Area are encouraged to apply.
Address applications to the Permanent Secretary, Ministry of Gender, Labour and Social Development and deliver them to the Security Registry.
Deadline: 17th April 2026
NB: Male candidates are encouraged to apply
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