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Job Summary

Job Title:
Call Center Counselors (6 Positions)
Employer:
Sauti 116
Location:
Kampala
Country:
Uganda
Contract Type:
Full-time
Job Category:
Number of Positions:
Deadline:
Friday, 17 April 2026

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Sauti 116 is sustainable Uganda Child Helpline service embedded into society and consistently offering timely and quality services that respond to child protection needs.

Full-time

Deadline: 

17 Apr 2026

Call Center Counselors (6 Positions) Job at Sauti 116

Sauti 116

Job Description

We Are Hiring – Call Center Counselors (6 Positions)

Sauti116 Helpline is looking for passionate individuals to join our team and support clients through the 116 Helpline.

The Call Center Counselor will handle incoming calls on the 116 Helpline, providing emotional support, guidance, and referrals to clients in need. The role requires professionalism, empathy, and the ability to handle sensitive cases effectively.

Duties, Roles and Responsibilities

  • Receive and respond to calls on the 116 Helpline
  • Provide counseling and psychosocial support to clients
  • Identify and assess cases related to child protection and social welfare
  • Record and document call information accurately
  • Refer cases to relevant service providers and authorities
  • Maintain confidentiality and adhere to safeguarding standards
  • Follow up on cases where necessary to ensure appropriate support

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

Interested applicants who meet the requirements and reside within the Kampala Metropolitan Area are encouraged to apply.

Address applications to the Permanent Secretary, Ministry of Gender, Labour and Social Development and deliver them to the Security Registry.

Deadline: 17th April 2026

NB: Male candidates are encouraged to apply

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Call Center Counselors (6 Positions) Job at Sauti 116

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