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Call Center Agent (Collections) job at MOGO Uganda | Apply Now
Kampala, Uganda
Full Time
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Call Center Agent (Collections) job at MOGO Uganda
About the Organisation
MOGO Uganda, a subsidiary of Eleving Group, is a leading asset financing company dedicated to providing accessible financial solutions, including boda boda financing, car logbook loans, and smartphone financing, to empower individuals in achieving their mobility and personal goals. The company has earned a strong reputation for its customer-centric approach, offering personalized services that cater to the unique needs of its clients.
MOGO Uganda fosters an inclusive and dynamic work culture, emphasizing open communication, professional development, and a balance between corporate performance and a startup mindset. Employees benefit from equal opportunities, continuous learning, and active social engagements. The company is committed to innovation, exemplified by its partnership with Zembo Motorcycles to promote electric mobility solutions in Uganda, reflecting its dedication to sustainable and eco-friendly transportation options.
With a diverse team of over 2,300 professionals across three continents, MOGO Uganda upholds core values of accessibility, care, trustworthiness, and transparency. Demonstrating its commitment to corporate social responsibility, the company actively engages in community initiatives, such as supporting local foundations and promoting environmental sustainability. For more information on career opportunities and services, visit MOGO Uganda's official website at www.mogo.co.ug.
Job Title
Call Center Agent (Collections) job at MOGO Uganda
MOGO Uganda
Job Description
Call Center Agent (Collections)
Company: MOGO Uganda
Location: Uganda
Department: Debt Collection - Boda
Reports To: Call Center Team Leader
Application Deadline: 31st August 2025
Apply To: careers@mogo.co.ug
Job Summary
MOGO Uganda is looking for a motivated and skilled Call Center Agent to join our dynamic Debt Collection team. In this role, you will engage with customers primarily via phone and other communication channels to manage overdue accounts, provide clear information on payment options, and maintain accurate records. If you excel in communication, negotiation, and thrive in a fast-paced, customer-focused environment, this could be the perfect opportunity for you.
Duties, Roles and Responsibilities
Conduct outbound and receive inbound calls to contact customers with overdue accounts.
Politely remind customers about outstanding payments and due dates.
Accurately update customer records, call logs, and payment agreements in the system.
Engage in collection-related sales activities and resolve issues related to tracker functionality.
Meet daily and monthly call/contact targets and collection goals.
Adhere strictly to compliance standards, privacy regulations, and internal policies.
Maintain professionalism, empathy, and excellent customer service throughout all interactions.
Identify and escalate challenging accounts or customer concerns to supervisors promptly.
Use a respectful, solution-focused approach to ensure a positive experience, even during difficult conversations.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in any discipline from a recognized university.
Minimum 1 year experience in a call center, customer service, or collections role is preferred.
Proficient with computer applications and software.
Fluency in at least one of the following languages: Runyakitara, Luganda, Swahili, or Luo.
Ability to remain calm and professional under pressure, especially during challenging conversations.
Strong customer orientation with patience, empathy, and effective communication skills.
How to Apply
Send your CV and cover letter to careers@mogo.co.ug
Deadline: 31st August 2025
Join MOGO Uganda and be part of a passionate team dedicated to excellent customer service and effective debt management.
