top of page

Related Jobs

Get a Professional CV
AfriCareers Premium Program
List your job vacancies FREE of charge on AfriCareers and reach top talent across Uganda.
Ultimate Interview Pack with over 50 toughest interview questions
Related Jobs
Office Attendant Job at Economic Policy Research Centre (EPRC)
15 Jan 2026
Economic Policy Research Centre (EPRC)
Administrative Officer Job at Economic Policy Research Centre (EPRC)
15 Jan 2026
Economic Policy Research Centre (EPRC)
General Manager – High End Bar Job at HUGAMARA
9 Jan 2026
HUGAMARA
9 Unit Specialists Job at Old Mutual Uganda
9 Jan 2026
Old Mutual Uganda
Assistant Underwriter – General Insurance Job at CIC Insurance Uganda
9 Jan 2026
CIC Insurance Uganda

Job Summary

Job Title:
Customer Service Officers
Employer:
National Social Security Fund (NSSF)
Location:
Country:
Uganda
Contract Type:
Full Time
Job Category:
Customer Service jobs
Number of Positions:
3
Deadline:
Friday, 1 August 2025

Related Jobs

Economic Policy Research Centre (EPRC)

Office Attendant Job at Economic Policy Research Centre (EPRC)

15 January 2026
Office Attendant Job at Economic Policy Research Centre (EPRC)
Economic Policy Research Centre (EPRC)

Administrative Officer Job at Economic Policy Research Centre (EPRC)

15 January 2026
Administrative Officer Job at Economic Policy Research Centre (EPRC)
HUGAMARA

General Manager – High End Bar Job at HUGAMARA

9 January 2026
General Manager – High End Bar Job at HUGAMARA
Old Mutual Uganda

9 Unit Specialists Job at Old Mutual Uganda

9 January 2026
9 Unit Specialists Job at Old Mutual Uganda
CIC Insurance Uganda

Assistant Underwriter – General Insurance Job at CIC Insurance Uganda

9 January 2026
Assistant Underwriter – General Insurance Job at CIC Insurance Uganda

About the Organisation

3 Customer Service Officers jobs at National Social Security Fund (NSSF) | Apply Now

Uganda

The National Social Security Fund (NSSF) is Uganda’s premier social security provider, committed to ensuring financial security for workers by offering provident fund services that promote long-term savings for retirement, sickness, and other social welfare needs. Established in 1985, NSSF has become a highly respected institution, recognized for its trustworthiness, efficiency, and significant role in the country’s financial ecosystem, with millions of Ugandans relying on its services.

The organization fosters a professional, inclusive, and collaborative work culture, offering its employees opportunities for growth, career development, and work-life balance in an environment that values integrity, innovation, and social responsibility. With a business model based on collecting contributions from employees and employers, NSSF provides a wide range of services including pension plans, medical benefits, and a variety of welfare programs, all underpinned by cutting-edge technology and strong financial management practices.

The Fund operates on a national scale, with its reach expanding to various regions across Uganda, positively impacting the lives of workers, their families, and communities. Core values such as transparency, accountability, professionalism, and service excellence guide NSSF’s operations, while its corporate social responsibility initiatives focus on promoting financial literacy, supporting education, and advancing economic empowerment programs. For more information, visit www.nssfug.org.

Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Service Officers jobs at National Social Security Fund (NSSF)

Full Time

Deadline: 

1 Aug 2025

Job Title

3 Customer Service Officers jobs at National Social Security Fund (NSSF)

National Social Security Fund (NSSF)

Job Description

Position: Customer Service Officers (3)

Organization: National Social Security Fund (NSSF) Uganda

Location: Uganda

Job Grade: C3

Department: Commercial

Reporting To: Supervisor Walk-in & Supervisor Contact Centre

Duty Station: Upcountry Branches

Duties, Roles and Responsibilities

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

Interested candidates should complete the application form at:https://forms.office.com/e/0JiUVSHzJM

Also, send your cover letter, CV, and academic certificates to:recruitment@nssfug.org

Deadline: Friday, 1st August 2025

Women are strongly encouraged to apply.

Applications are managed via the AfriCareers Jobs Portal:

  1. Click the Apply button below

  2. New users: Select Create Profile and complete the Profile Creation Wizard

  3. Existing users: Log in and update your profile if needed

  4. Go to the "Jobs" tab

  5. Read the detailed job description, Roles and Qualifications. 

  6. Submit your application via the jobs portal

  7. Track progress under "My Applications" tab

Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.

How to Apply

  • Identify and assess customer needs, especially for walk-in clients.

  • Accurately record all customer transactions in the Customer Relationship Management (CRM) system.

  • Advise customers on various benefit types, eligibility criteria, and related information.

  • Collaborate with internal and external stakeholders to support departmental and organizational goals.

  • Regularly evaluate own performance and seek feedback for continuous improvement.

  • Provide counseling to customers, particularly those who do not qualify for benefits or appear distressed.

  • Verify mobile and web app claims and follow up with customers on incomplete documentation.

  • Conduct visits and receive claims from VIPs unable to visit the office.

  • Receive, review, and initiate member claims into the system within established turnaround times.

  • Monitor initiated claims to ensure timely payment in line with fund performance standards.

  • Prepare exceptional approval letters for claims requiring Managing Director authorization.

  • Escalate delayed benefits payments and unresolved issues to the benefits team.

  • Respond to customer queries via online channels, including handling and responding to customer reviews.

  • Maintain a positive online audience experience.

3 Customer Service Officers jobs at National Social Security Fund (NSSF)

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Education Requirements

  • Bachelor’s degree in Business Studies, Social Studies, Social Work, Administration, Hospitality, or a related field.

  • Professional certification or training in customer experience is a plus.

Work Experience & Skills

  • Minimum 2 years’ experience in customer service within a busy commercial environment.

  • Fluency in Lugbara or Swahili is required.

Key Competencies

  • Commitment & Integrity

  • Proactivity & Innovation

  • Getting Work Done

  • Relationship Building

  • Communication & Influencing

  • Resilience & Resourcefulness

  • Analytical Thinking & Problem Solving

  • Advanced Service Delivery

  • Intermediate Analytics & Data Management

  • Basic Communication

  • Advanced Process Knowledge

bottom of page