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About the Organisation
Business Systems Operations Manager job at KCB Bank Uganda | Apply Now
Kampala, Uganda
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Business Systems Operations Manager job at KCB Bank Uganda
Full Time
Deadline:
31 Jul 2025
Job Title
Business Systems Operations Manager job at KCB Bank Uganda
KCB Bank Uganda
Job Description
Job Title: Business Systems Operations Manager
Company: KCB Bank Uganda
Location: Kampala, Uganda
Role Summary
KCB Bank Uganda is looking for a proactive and highly skilled Business Systems Operations Manager to oversee the operations, performance, and support of the Bank’s core banking system and digital channel platforms. This role is essential in ensuring optimal system availability, operational efficiency, and continuous service improvement in alignment with IT and business objectives.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
CLICK THE APPLY BUTTON BELOW TO SEE FULL DETAILS & APPLY
Seize the opportunity to lead critical banking operations and play a key role in the digital transformation journey at KCB Bank Uganda.
Apply Before 31/07/2025, 23:55
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How to Apply
Lead, supervise, and evaluate the performance of the Business Systems Operations team to improve overall productivity and service delivery.
Engage with business stakeholders to manage expectations and enhance service levels through effective SLA management and communication.
Manage vendor relationships for core banking and digital channels, including periodic SLA reviews and performance evaluations.
Ensure all core banking and supporting systems comply with established IT policies, standards, and procedures.
Oversee and ensure the timely and accurate execution of Close of Business (COB) processes to guarantee data integrity and reporting accuracy.
Ensure 24/7/365 uptime of core banking and digital platforms, and manage fault resolution and documentation.
Monitor the secure and timely transmission of transaction files to designated destinations using file transfer tools.
Supervise and resolve issues logged in ITSM and ECRM systems by coordinating with relevant teams and ensuring timely ticket closure.
Analyze and troubleshoot escalated issues within the core banking system and document all resolutions and outcomes.
Coordinate business requirements gathering, planning, testing, and deployment of new features, upgrades, patches, and improvements to the Core Banking System and digital products.
Work closely with users and IT teams to translate system enhancement and reporting requirements into clear technical specifications.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Academic & Professional Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Professional certifications such as ITIL and Project Management are an added advantage.
Experience
Minimum of 5 years’ experience in managing core banking systems and digital channels.
Prior experience with T24 Core Banking, Database Management, and IT Service Management is highly desirable.
