Business Support Assistant (CEFM) job at World Food Programme (WFP) | Apply Now

The Monitoring assistant (Community Engagement and Feedback Mechanism and Remote Monitoring Operators) work is carried out under minimum supervision. Job holders are expected to produce organized and accurate technical work and reports. They may provide guidance on standard practices to other staff and counterparts in their area of work. The job holders will be involved in RAM activities and programmes. The Monitoring assistants will work under the coordination of the Monitoring assistant (Community Engagement and Feedback Mechanism and Remote Monitoring Operators) Team lead, and will report to the RAM Officer (CEFM), will work closely with the VAM, M&E, VAM (Climate, GIS and RAM Ecosystems) and will undertake the following responsibilities:

Develop protocols and procedures to ensure Two-way Accountability (from implementers to beneficiaries) and Transparency of Food Security and Nutrition Assessments and Analysis

• Receive 100 percent of information requests, complaints, and feedback in a respectful manner and by using the required languages.

• Record 100 per cent of information requests, complaints, and feedback in WFP corporate systems, in line with CEFM minimum requirements.

• Refer 100 percent of cases to the relevant focal point as per the RAM SOP. This includes following procedures for handling sensitive cases, and allegations of sexual exploitation and abuse (SEA) and fraud in a timely manner.

• Follow up on 100 percent of information requests, complaints, and feedback and ensure their closure in WFP corporate systems, and to ensure recording into the Joint Escalation system and issue tracker.

• Submit 100% of the targeted remote-monitoring surveys, to contribute to the monitoring coverage of the Country Office.

Ensure that the high standards of quality, reliability, and validity of the data and analysis are in line with WFP’s privacy and protection guidelines.

• Incorporate accountability to the affected people and protection, gender, and age perspectives in all areas of work to ensure equal participation of women and men.

• Provide support on data collection exercises qualitative, quantitative or remote monitoring by phoning (assessment, monitoring, evaluations, research, etc.)

• Support administrative processes and physical inventory.

Support data-driven, evidence-based decision-making processes in a timely manner according to programmatic and strategic needs.

• Represent WFP with partners to contribute to technical discussions, exchange knowledge and experience, and seek appropriate interventions based on evidence and areas of potential collaboration.

• Support community engagement, visibility, awareness, including translations for documents, focus group discussions, key informant interviews, etc.