Business Development Executive job at NFT Consult Limited | Apply Now

Revenue Growth

• 50% sales lead conversion per quarter

• Ensure an acceptable level of profitability on all business development activities.

• Conducting extensive research to identify selling possibilities and evaluate customer needs.

• 3PL business development.

• Preparing business development strategies.

• Contribute to the preparation of business development budgets.

• Creating awareness of the products and services offered by the company.

• Prepare and deliver appropriate presentations on products and services.

• Participating in both internal and external exhibitions and conferences on behalf of the company

• Supporting the digital marketing team with content and creativity that meet the market needs.

• Gather feedback from customers or prospects and share with internal respective departments for review and mitigation.

• Fix up meetings with potential clients for feedback.

• Ensure proper management of marketing costs within the set budget.

• Collaborate with team members to achieve better results.

Account Management (Customer Relationship Management)

• Proactively manage relationships with new customers.

• Maintain up-to date and accurate profiles of customers i.e., contact persons, key business, opportunities, suppliers, polices etc. in relation the client.

• Sensitize customers on service offering.

• Works on customer initiatives and implements solutions as per customer requirements.

• Pursue opportunities for portfolio customer growth and new business with allocated accounts.

• Customer retention: Develop a customer engagement cycle through a structured sales process to ensure customer development and retention.

• Use CRM (Customer Relationship Management), to update customer activities.

• Respond to customer complaints, compliments, and inquiries within 24hrs.

• Maintaining a healthy relationship with the clients.

• Responding to client’s enquiries in a professional manner.

• Handling customer complaints.

• Timely customer reports

• Conducting extensive research on competitors’ products and services. (Benchmark services offered)

• Create frequent reviews and reports with sales and financial data.

Marketing Activities

• Participate in trade shows, fairs, and promotions.

• Arrange customer workshops to ensure our client’s brand is reinforced with customers.

• Maintains up-to-date understanding of industry trends and technical developments that affect target markets.

• Actively participate in customer satisfaction surveys.

Reports

• Submission of weekly and monthly commercial reports